Emily Fosnes
Care Navigator
Port Angeles,WA
Summary
Worked in the customer service industry for 12 years, in a medical clinic setting for 9 years. Proactive, ambitious, performance driven self-starter who has a positive attitude and the ability to multi-task in a deadline driven environment. Self confident and extroverted with strengths problem solving, collecting data, and setting a good example for the rest of the team.
Overview
12
12
years of professional experience
16
16
years of post-secondary education
Work History
<p>Patient Care Navigator</p> <p></p>
Olympic Medical Physicians Pediatric Clinic
07.2020
- Guided patients and their families through healthcare system.
- Assisted with access issues, and develop relationships with service providers and community resources.
- Assisted patients and families with prescriptions, travel, and access to financial resources.
- Provided information on insurance benefits.
- Coordinated scheduling and abstract intake documentation for Autism Spectrum Disorder Clinic.
- Handled in basket staff messages, and work queues.
- Distributed faxes documents to providers.
- Scheduled appointments and schedule template corrections.
- Created provider schedule.
- Coordinated Seattle Children's Resident Program.
- Mediated between patients and providers.
- Identified issues, analyzed information and provided solutions to problems
- Worked within applicable standards, policies and regulatory guidelines to promote safe working environment
- Participated in team-building activities to enhance working relationships
- Developed and maintained courteous and effective working relationships
- Proved successful working within tight deadlines and fast-paced atmosphere
- Offered friendly and efficient service to customers, handled challenging situations with ease
- Monitored company inventory to keep stock levels and databases updated by creating Kanban system
- Improved operations through consistent hard work and dedication
- Actively listened to customers' requests, confirming full understanding before addressing concerns
- Participated in organizational improvement committees and fundraisers
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
<p>Medical Receptionist</p> <p></p>
Olympic Medical Physicians Pediatric Clinic
06.2018 - 07.2020
- Registered, checked in, and scheduled patients for appointments.
- Assisted new patients establish care by handling incoming medical records, contacting new patients and creating patient charts.
- Handles in basket staff messages, and work queues.
- Converted paper charts into electronic records.
- Distributed faxes documents to providers.
- Took copays, and basic cash handling.
- Mediated between patients and providers.
- Improved operations through consistent hard work and dedication
- Identified issues, analyzed information and provided solutions to problems
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution
<p>Rooftop Bar Attendant </p> <p></p>
Intercontinental Double Bay Sydney
10.2017 - 04.2018
- Developed stronger customer service skills, cash handling, and attention to detail, by anticipating guests needs.
- Used sales tactics to increase revenue.
- Used task management skills by taking food and drink orders while keeping work space clear of clutter and debris. Used task management skills by taking food and drink orders while keeping work space clear of clutter and debris.
- Prepared drinks in bar setting.
- Took inventory and restocked fridges daily.
- Participated in promotional events.
- Used Micros POS system.
<p>Banquet Attendant</p> <p></p>
Intercontinental Double Bay Sydney
10.2017 - 04.2018
- Prepared ballroom and meeting room styles by setting tables and chairs for events.
- Polished glassware and cutlery.
- Made and served drinks to guests.
- Served 3-course meals in fine dining atmosphere.
- Used coordination and planning skills to achieve results according to schedule
- Improved operations through consistent hard work and dedication
- Learned new skills and applied to daily tasks to improve efficiency and productivity
- Demonstrated respect, friendliness and willingness to help wherever needed
- Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately
- Actively listened to customers' requests, confirming full understanding before addressing concerns
<p>Medical Records Clerk</p> <p></p>
Olympic Medical Physicians Pediatric Clinic
03.2016 - 09.2017
- Retrieved medical records for patients, and other clinics.
- Aided patients with transferring care.
- Assisted with data retrieval and phone calls.
- Filed and retrieved of charts and distribute patient documents to physicians.
- Organized and downsized clinic while going from paper to electronic charts.
<p>Housekeeping Manager</p> <p></p>
Bishop Creekside Inn
10.2015 - 01.2016
- Enforced cohesive environment between Housekeeping and Front Desk departments.
- Organized schedules during remodel.
- Created detailed task lists for each sub-department of housekeeping.
- Assisted guest needs with amenities and hotel supplies.
- Streamlined cleaning process at this property and preceded to apply that process company wide.
<p>Assistant General Manager</p> <p></p>
Bishop Creekside Inn
01.2015 - 10.2015
- Aided General Manager in daily tasks.
- Readied bank deposits, answered phone calls, helped guests.
- Made schedules, wrote memos.
- Ran housekeeping department.
- Managed tasks and helped keep communication open between departments.
- Ran payroll using ADP.
<p>Operations Assistant</p> <p></p>
Western Inns
10.2014 - 01.2015
- Was promoted to Operations Assistant from Front Desk position in Port Angeles, WA (Olympic Lodge).
- Put together spreadsheets and weekly financial reports.
- Accessed each hotel property remotely to change room rates and check occupancy.
- Traveled with superiors to three properties that are owned by Western Inns, Inc.
- Became property based in January, 2015.
- Led projects and analyzed data to identify opportunities for improvement
- Developed and maintained courteous and effective working relationships
- Developed team communications and information for meetings
- Identified issues, analyzed information and provided solutions to problems
- Conducted research, gathered information from multiple sources and presented results
<p>Front Desk Lead</p> <p></p>
Olympic Lodge
09.2011 - 10.2014
- Was promoted from Breakfast Server to Front Desk Agent in 2011.
- Made reservations, answered phones.
- Helped General Manager.
- Mailed lost and found items
- Readied bank deposits.
- Filed invoices, billed Direct Bill accounts.
- Managed group reservations.
- Maintained friendly professional relationship with guests while helping them with all their travel needs.
- Trained Front Desk Agents.
- Used Cloud PM and WinPM
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
- Resolved problems, improved operations and provided exceptional service
- Offered friendly and efficient service to customers, handled challenging situations with ease
- Actively listened to customers' requests, confirming full understanding before addressing concerns
- Maintained energy and enthusiasm in fast-paced environment
<p>Housekeeping Supervisor</p> <p></p>
Olympic Lodge
09.2010 - 09.2014
- Inspected rooms, made housekeeping schedule, ordered housekeeping supplies.
- Trained all new housekeepers.
- Supervised deep cleaning projects.
- From 2010-2011 full time.
- From 2011-2014 for Summer season.
<p>Breakfast Server</p> <p></p>
Olympic Lodge
09.2010 - 09.2011
- Was promoted from Housekeeper to Breakfast Server.
- Prepped kitchen for shift while setting tables and folding napkins.
- Took food and beverage orders from guests while assisting them with any local recommendations for area.
- Stocked fridges, took inventory.
- Handled cash.
- Used Aloha POS system.
<p>Housekeeper</p> <p></p>
Olympic Lodge
09.2008 - 09.2010
- Cleaned assigned room list daily.
- Maintained fully stocked housekeeping cart.
- Thoroughly vacuumed every room and entry way.
- Deep cleaned rooms during off season.
- Folded towels and sheets, separated laundry.
Education
Bachelor of Science - Applied Management
Peninsula College
Port Angeles, WA 09.2020 - Current
Some College (No Degree) - Management
Peninsula College
Port Angeles, WA 09.2016 - 09.2016
Associate of Arts -
Peninsula College
Port Angeles, WA 09.2007 - 09.2015
Port Angeles High School
Port Angeles, WA 09.2004 - 05.2008
Skills
Microsoft Office
EPIC
Patient Registration
Medical Records
Scheduling Appointments
Communication
Cash Handling
Supervising Tasks
ADP/Payroll
Creating Schedules
Training New Employees
Conflict Resolution
Timeline
Bachelor of Science - Applied Management
Peninsula College
09.2020 - Current
<p>Patient Care Navigator</p> <p></p>
Olympic Medical Physicians Pediatric Clinic
07.2020
<p>Medical Receptionist</p> <p></p>
Olympic Medical Physicians Pediatric Clinic
06.2018 - 07.2020
<p>Rooftop Bar Attendant </p> <p></p>
Intercontinental Double Bay Sydney
10.2017 - 04.2018
<p>Banquet Attendant</p> <p></p>
Intercontinental Double Bay Sydney
10.2017 - 04.2018
Some College (No Degree) - Management
Peninsula College
09.2016 - 09.2016
<p>Medical Records Clerk</p> <p></p>
Olympic Medical Physicians Pediatric Clinic
03.2016 - 09.2017
<p>Housekeeping Manager</p> <p></p>
Bishop Creekside Inn
10.2015 - 01.2016
<p>Assistant General Manager</p> <p></p>
Bishop Creekside Inn
01.2015 - 10.2015
<p>Operations Assistant</p> <p></p>
Western Inns
10.2014 - 01.2015
<p>Front Desk Lead</p> <p></p>
Olympic Lodge
09.2011 - 10.2014
<p>Housekeeping Supervisor</p> <p></p>
Olympic Lodge
09.2010 - 09.2014
<p>Breakfast Server</p> <p></p>
Olympic Lodge
09.2010 - 09.2011
<p>Housekeeper</p> <p></p>
Olympic Lodge
09.2008 - 09.2010
Associate of Arts -
Peninsula College
09.2007 - 09.2015
Port Angeles High School
09.2004 - 05.2008
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