Emily Foster
Customer Service
Gadsden
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Aiming to leverage knowledge of Team-Building, Turnaround management, Government Procedure skills to successfully fill the Customer Service Role at your company. Frequently admired by peers and supervisors to be relied upon to help company achieve its goals.
Overview
5
5
years of professional experience
Work History
Independent Property Claims Adjuster
Alacrity Solutions
04.2021 - Current
- Investigated claims by reviewing policy contracts to determine claim coverage based on cause and facts of loss.
- Carefully reviewed claim information to verify accuracy and avert fraudulent claims.
- Scoped and reviewed photos of properties for defects and damage.
- Coordinated and managed field investigations, outside engineers, contractors, and cause and origin experts.
- Read over insurance policies to ascertain levels of coverage and determine whether claims would receive approvals or denials.
- Delivered exceptional customer service to policyholders by communicating important information and patiently listening to issues.
- Used Xactimate to compile estimates for personal property and structure damage.
- Conducted day-to-day administrative tasks to maintain information files and process paperwork.
Auto Claims Adjuster
Kemper Insurance
01.2020 - 04.2021
- Negotiated with claimants to settle claims.
- Examined photographs and surveillance and any other documents relating to claims.
- Issued payouts to claimants.
- Documented all findings in concise reports.
- Enhanced customer satisfaction by delivering honest advice to policyholders in regards to repair work and body shop processes.
- Evaluated and investigated over 5000 auto claims 6 months and decided whether insurer should pay claim.
- Determined salvage value on total-loss vehicle.
- Documented vehicle damage and submitted photographs and in-depth reports to claims department for effective processing.
Sales Associate Specialist
AT&T Mobility
08.2018 - 01.2020
- Greeted customers and helped with product questions, selections and purchases.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Helped customers complete purchases, locate items and join reward programs.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Balanced and organized cash register by handling cash, counting change and storing coupons.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Used consultative sales approach to understand customer needs and recommend relevant offerings.
- Used POS system to process sales, returns, online orders and gift card activations.
- Informed customers of current store promotions to encourage additional sales purchases.
88M Motor Transport Operator
US Army
09.2017 - 08.2018
- Fastened chains, straps, covers and binders to secure load during transit.
- Completed regular inspections and maintenance actions, as well as basic equipment repairs, to keep equipment operating at peak levels.
- Inspected vehicle before and after trips and logged and reported mechanical problems to avoid unsafe hazards.
- Maintained telephone and radio contact with supervisor to receive delivery instructions.
- Honorably Discharged in August 2018 due to Medical Injury.
Education
Bachelor of Science - Business Administration And Management
Jacksonville State University
Jacksonville, AL05.2025
High School Diploma -
Gadsden City High School
Gadsden, AL05.2017
Skills
- Property Evaluation
- Active Listening
- Insurance Policy Application
- Bodily Injury Settlements Proficiency
- Critical Thinking
- Systems Analysis
- Corporate Policies and Procedures
- Technical Knowledge
- Learning Strategies
- Property Adjusting
- Claims Investigations
- Microsoft PowerPoint
- Benefits Review
- Verify Data
- Fraudulent Claims Handling
- Property Claims
- Customer Satisfaction
- Operational Improvements
- Financial Statements
- Case Management
- Sourcing and Compiling Information
- Building Construction Knowledge
- Communications Strategies
- Authorize Payments
- Personal Interviews
- Customer Service Expertise
- Operation and Control
Timeline
Independent Property Claims Adjuster
Alacrity Solutions
04.2021 - Current
Auto Claims Adjuster
Kemper Insurance
01.2020 - 04.2021
Sales Associate Specialist
AT&T Mobility
08.2018 - 01.2020
88M Motor Transport Operator
US Army
09.2017 - 08.2018
Bachelor of Science - Business Administration And Management
Jacksonville State University
High School Diploma -
Gadsden City High School
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