Emily Foster

• Manage over 500 customers monthly, providing information and benefits of our products.
• Create unique regimens for each customer based on their goals and needs.
• Consistently engage and communicate with clients to give them the best customer experience possible with the company.
• Lead a team of 35, educating them on effective ways to deliver top notch customer service to their clients.
• Communicate and educate product information to both my team and clients, to bring brand awareness to the company and our products.
• Create and execute initiatives to help maximize promotions and assist our customers and grow the company.

Responsible for recruiting trainers for my area (Pinellas County) to grow our trainer team, as well as grow our client base for each location. Responsible for handling most of the day to day customer service required in explaining the program and registering new clients to our program. Once with our program, our mission as a company was to cultivate relationships with our clients by offering them support and guidance in every area to help them achieve all their fitness and nutrition goals. In addition:

• Continually furthered my education on training to offer the absolute best to our clients
• Interacted well with customers to build connections and nurture relationships.
• Trained new employees on proper protocols and customer service standards.
• Trained and guided team members to maintain high productivity and performance metrics.
• Handled problematic customers and clients to find solutions for them to continue with our program.
• Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.