Emily Foster

Oversee all aspects of office operations for Robinhood's facilities in Lake Mary and NYC, spanning 50K+ square feet and supporting workforce exceeding 500 employees. Cultivate dynamic and inclusive workplace culture that ensures all employees feel valued and engaged within the organization. Develop and distribute branded merchandise that reinforces company culture in partnership with internal design teams and external vendors. Oversee the installation and maintenance of office furniture, A/V equipment, and IT infrastructure, ensuring optimal setup and functionality. Manage financial transactions, including invoice processing and vendor payments through the Coupa system, to maintain budget integrity and timely fiscal handling.

Key Contributions:

● Boosted employee engagement and fostered local community involvement by coordinating and executing monthly events.

● Enhanced efficiency and streamlined operational processes in collaboration with service providers and property management.

● Provided targeted training and support to new Workplace staff across various office locations aimed at enhancing their understanding of operations and remote responsibilities.

Optimized office operations by managing vendor relations and ensuring seamless logistical support for Robinhood’s Lake Mary office. Gathered and analyzed employee feedback, implementing strategic adjustments to enhance workplace morale and retention.

Key Contributions:

● Enhanced operational frameworks by introducing innovative practices that improved efficiency and streamlined workflows.

● Elevated community engagement and employee involvement, both onsite and remotely in collaborating with team members to orchestrate and execute monthly events.

Led and coordinated more than 1,350 wish trips for children visiting Central and Northern Florida while meticulously planning journey to ensure unforgettable experience. Managed wish files while adhering to chapter and national standards to maintain organizational protocols. Updated and maintained statistical data across Raiser's Edge, Financial Edge, and Excel to ensure accurate reporting for both chapter and national oversight. Streamlined payment monitoring processes for wish assist payments, utilizing Raiser's Edge and Financial Edge, and crafted SOPs to enhance financial operations.

Key Contributions:

● Recognized for strengthening the impact and reach of Make-A-Wish’s mission in Central and Northern Florida.

● Reduced costs and remained within budget constraints for multiple chapters by negotiating in-kind donations with vendors.

● Achieved consistent adherence rate of 100% to protocol standards, ensuring all wish files met chapter and national guidelines.

Managed guest interactions with focus on ensuring personalized dining experiences with attention to detail. Navigated fast-paced dining environment, adeptly overseeing multiple tables while maintaining high service standards. Collaborated with the kitchen and bar staff to ensure timely and accurate order delivery, enhancing overall customer satisfaction. Resolved guest concerns with diplomacy and efficiency, demonstrating strong problem-solving skills and the ability to maintain positive dining atmosphere.

Key Contributions:

● Recognized by management for exceptional service delivery, consistently exceeding performance targets and contributing to the restaurant's reputation for excellent customer service.

● Improved table turnover rates by managing guest flow/dining experiences, resulting in increased service capacity during peak hours.

● Improved overall guest satisfaction and streamlined restaurant operations by developing and implementing new service protocols.

Coordinated with faculty to organize and promote departmental events, utilizing advanced design software to create marketing materials such as flyers and newsletters. Supported faculty research by conducting literature reviews, data analysis, and preparing documentation, thereby enhancing the efficiency of academic projects. Assisted in the preparation and administration of academic papers and presentations, ensuring high-quality materials for conferences and seminars.

Key Contributions:

● Enhanced event attendance through targeted promotional campaigns and effective communication strategies.

● Acquired multifaceted technical skills through cross-training across different operational functions within academic department.