Emily Fraga
Dallas,TX
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
8
8
years of professional experience
Work History
Surface Mount Technician Operator
Modern Tekronix Assembly Inc.
Euless, Texas
04.2022 - 06.2024
- To effectively program using Panasonic software, often in tandem with Microsoft technologies, it's essential to navigate Panasonic's diverse suite of development tools and resources.
- Mastering the intricacies of Panasonic's component placement machines, including understanding their control systems and operational intricacies specific to circuit board assembly.
- Optimizing workflows to ensure smooth transitions between machines, minimizing downtime, and maximizing productivity.
Customer Service Representative
CNS Private Labeling
Dallas, Texas
07.2020 - 03.2024
- Help customers inquire about products
- Assisted in initiating and scheduling meetings.
- Organized orders and scheduled pick-up and drop-off dates.
- Received orders and filed them into a system.
Hand Solderer
Modern Tektronix Assembly Inc
Euless, TX
09.2019 - 06.2020
- Assembled cables using crimping tools, heat shrink tubing, connectors.
- Followed safety protocols when working with hazardous materials such as fluxes or solvents.
- Tinned wires prior to connecting them together with the help of a soldering iron.
- Collaborated with fellow staff members to ensure daily duties were fulfilled.
Prep Cook
Hilton Anatole Hotel
Dallas, Texas
05.2016 - 10.2018
- Adhered strictly to safety regulations while handling sharp knives or operating machinery.
- Capable of working independently and motivated to complete tasks efficiently and on schedule.
- Organized walk-in coolers and freezers according to established guidelines.
- Followed recipes to prepare meals according to customer specifications.
- Communicated effectively with fellow staff members regarding meal preparations.
Education
High School Diploma -
North Lake College
Irving, TX03-2019
Skills
- Report Generation
- Account updating
- Information Security
- Complaint resolution
- Data Entry
- Scheduling
Languages
Spanish
Professional
Timeline
Surface Mount Technician Operator
Modern Tekronix Assembly Inc.
04.2022 - 06.2024
Customer Service Representative
CNS Private Labeling
07.2020 - 03.2024
Hand Solderer
Modern Tektronix Assembly Inc
09.2019 - 06.2020
Prep Cook
Hilton Anatole Hotel
05.2016 - 10.2018
High School Diploma -
North Lake College
Similar Profiles
Janelle AlexanderJanelle Alexander
Public Procurement Officer at Assembly Legislature - Tobago House of AssemblyPublic Procurement Officer at Assembly Legislature - Tobago House of Assembly
Marcus WoodsMarcus Woods
SENIOR INFRASTRUCTURE SPECIALIST at Assembly Legislature, Tobago House of AssemblySENIOR INFRASTRUCTURE SPECIALIST at Assembly Legislature, Tobago House of Assembly
SUMMER ALONZOSUMMER ALONZO
Business Operations Assistant I at Tobago House of Assembly, Assembly LegislatureBusiness Operations Assistant I at Tobago House of Assembly, Assembly Legislature
Toni YoungbloodToni Youngblood
Licensed Realtor at DFW Britestar Realty PLLCLicensed Realtor at DFW Britestar Realty PLLC
Charmagne N. GelseyCharmagne N. Gelsey
Payroll Conversion Consultant at EmpowerPayroll Conversion Consultant at Empower