Emily Frammartino
Charlotte,NC
Summary
Proven leader at Whole Pet Veterinary Hospitals, adept in office administration and fostering teamwork. Excelled in employee training, enhancing team performance, and improving patient care. Demonstrated adaptability by implementing a strong company culture, leading to increased employee engagement and customer satisfaction. Achieved significant advancements in both managerial and technical capacities.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
11
11
years of professional experience
Work History
Manager
Whole Pet Veterinary Hospitals
06.2020 - Current
- Managed and motivated employees to be productive and engaged in work.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Defined clear targets and objectives and communicated to other team members.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Established team priorities, maintained schedules and monitored performance.
- Accomplished multiple tasks within established timeframes.
- Maximized performance by monitoring daily activities and mentoring team members.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Implemented culture that we provide throughout all 4 hospitals.
Veterinary Technician
Whole Pet Vet Hospitals
06.2013 - Current
- Greeted pet owners and went over available services, outlined costs, and determined special needs of animals under care.
- Performed dental cleanings and extractions under the supervision of a veterinarian, promoting improved oral health for patients.
- Improved patient care by assisting veterinarians in diagnosing and treating animals.
- Educated clients on preventive care measures such as vaccination schedules, heartworm prevention, flea/tick control, dental hygiene, and nutrition guidelines.
- Reduced errors in diagnostic testing by maintaining up-to-date knowledge on veterinary practices and techniques.
- Administered medications and vaccinations to animals under the supervision of a veterinarian, ensuring proper dosage and administration techniques.
- Assisted in surgical procedures, ensuring a sterile environment and properly handing instruments to the veterinarian as needed.
- Prepared, sterilized and maintained medical instruments and equipment.
- Maintained detailed records of animal health care and diagnostic treatments.
- Triaged incoming patients to determine treatment needs and urgency of care.
- Enhanced client satisfaction by providing compassionate care for pets during their appointments.
- Effectively managed time-sensitive tasks while maintaining high-quality patient care through multitasking abilities during busy shifts at the clinic.
- Handled challenging behavior from stressed or anxious animals using calming techniques learned through continuous professional development courses.
- Streamlined workflow, ensuring accurate record-keeping and timely communication with clients regarding treatment plans.
- Contributed to team success by supporting colleagues when needed during emergencies or critical cases requiring additional assistance.
Education
Bachelor of Science - Mass Communication
Methodist University
Fayetteville05-2003
Skills
- Office Administration
- Patient Triage
- Employee Training
- Scheduling Coordination
- Performance Evaluations
- Fundraising Initiatives
- Recruitment and hiring
- Medical terminology knowledge
- Records Management
- Teamwork and Collaboration
- Reliability
- Adaptability and Flexibility
- Training and Orientation
- Public relations
- Professionalism
Timeline
Manager
Whole Pet Veterinary Hospitals
06.2020 - Current
Veterinary Technician
Whole Pet Vet Hospitals
06.2013 - Current
Bachelor of Science - Mass Communication
Methodist University
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