Emily Franssen
Tustin,CA
Summary
Hard-working and dedicated with excellent social skills and commitment to providing great customer service. Bringing forth a motivated attitude and a variety of useful skills. Good with various social media platforms.
Overview
3
3
years of professional experience
Work History
Team Member
Scooters Mailboxs Cards & Gifts
01.2024 - Current
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong cooperative relationships with coworkers and managers.
- Maintained productive, efficient approach to all tasks.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Operated register to process payments and collect cash payment for order totals.
- Worked different stations to provide optimal coverage and meet production goals.
Head Food Runner
Great Park Ice
03.2023 - 03.2025
- Actively participated in regular staff meetings where feedback was shared regarding service improvements and important updates, resulting in a more cohesive food running team.
- Upheld strict hygiene standards by adhering to proper handwashing practices and utilizing clean serving utensils when delivering dishes from the kitchen to tableside guests.
- Reduced order errors through meticulous attention to detail, ensuring accurate plate presentation and dish specifications.
- Streamlined food running process by coordinating effectively with kitchen and waitstaff, resulting in improved overall efficiency.
- Maintained knowledge of allergy protocols and communicated necessary information effectively to kitchen staff, ensuring the safety of guests with dietary restrictions.
- Trained new food runners in restaurant procedures, leading to increased team productivity and effectiveness.
Front of House Team Member
Corner Bakery Cafe
11.2021 - 07.2022
- Established welcoming atmosphere by greeting each guest warmly.
- Assisted my teammates with packaging food, taking orders and retrieving items for guests.
- Trained new staff in front-of-house procedures, customer relations and cleaning.
- Helped guests at tables when in need of assistance.
Education
High school diploma -
Tustin Connect High School
Tustin, CAAssociate of Arts - Photography
Saddleback College
Mission Viejo, CA05-2027
Skills
- Retail customer service — Highly Proficient
Assessments (Indeed Assessments provides skills tests that are not indicative of a license or certification):
- Comprehending and responding to retail customer needs - Highly Proficient
Additional Information
- Authorized to work in the US for any employer
Timeline
Team Member
Scooters Mailboxs Cards & Gifts
01.2024 - Current
Head Food Runner
Great Park Ice
03.2023 - 03.2025
Front of House Team Member
Corner Bakery Cafe
11.2021 - 07.2022
High school diploma -
Tustin Connect High School
Associate of Arts - Photography
Saddleback College
Similar Profiles
Varshaben PrajapatiVarshaben Prajapati
Cashier Assistant at Ebony Gifts & Cards, Inc.Cashier Assistant at Ebony Gifts & Cards, Inc.
Anton CloudenAnton Clouden
Merchandise Associate at Hallmark Cards & GiftsMerchandise Associate at Hallmark Cards & Gifts
ONOJA EMMANUELONOJA EMMANUEL
Finance Manager at Celebrations Cards and Gifts LimitedFinance Manager at Celebrations Cards and Gifts Limited