Emily Frazier

• Reviewed packing slips and other documentation to properly box requested items for shipment.
• Recorded product, packaging and order information on forms and records.
• Labeled boxes, crates, and other containers accurately.
• Adjusted packing methods based on product type and size for optimal protection.
• Responded promptly to customer complaints about packaging issues.
• Inspected packages for accuracy and completeness before shipping.
• Collaborated with team members to meet packing deadlines during high-volume periods.
• Maintained records of shipments, returns, and damages.

• Verified accuracy of customer account information prior to processing payments.
• Resolved issues related to damaged or lost shipments in a timely manner.
• Monitored workers and reviewed completed work for proper performance.
• Streamlined the return process through efficient handling and updates.
• Managed inventory levels to optimize shipping and receiving processes.
• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
• Developed strong customer relationships to encourage repeat business.
• Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
• Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
• Maintained accurate records of customer interactions and transactions.
• Collaborated closely with team members to achieve project objectives and meet deadlines.

Led fulfillment operations for 20+ staff members across 3+live auction channels. Ensuring high volume, accurate and timely order processing.

Mentored and coached new team members and cross-functional staff to standardize processes and reduce errors, while maintaining speed and accuracy.

Maintained customer and seller correspondence across multiple channels, resolving inquiries and issues to preserve trust and satisfaction in a high-pressure auction environment.

Monitored shipping and operational trends to identify bottlenecks, anticipate demand shifts and ensure a consistent experience for buyers.