Emily Frazier
Highland,MI
Summary
Skilled supervisor in the field of helpers, laborers, and material movers, with a background in overseeing day-to-day operations and team management. Possess strong leadership abilities, effective communication skills, and the capability to improve workflow efficiency. Known for enhancing team productivity and maintaining high levels of work quality through hands-on guidance and support. Implemented operational improvements leading to smoother processes and increased job satisfaction among team members.
Overview
4
4
years of professional experience
Work History
Shipping Supervisor
MagPro Supplies
Brighton, MI
01.2024 - Current
- Reviewed packing slips and other documentation to properly box requested items for shipment.
- Recorded product, packaging and order information on forms and records.
- Labeled boxes, crates, and other containers accurately.
- Adjusted packing methods based on product type and size for optimal protection.
- Responded promptly to customer complaints about packaging issues.
- Inspected packages for accuracy and completeness before shipping.
- Collaborated with team members to meet packing deadlines during high-volume periods.
- Maintained records of shipments, returns, and damages.
- Reported safety or workflow concerns to leadership for further investigation.
Shipping and Receiving Supervisor/Customer Service Lead
ISA Grading
Brighton, MI
01.2021 - Current
- Checked accuracy of invoices before payment processing.
- Evaluated current procedures for processing payments, invoices, suggesting improvements as necessary.
- Verified accuracy of customer account information prior to processing payments.
- Resolved issues related to damaged or lost shipments in a timely manner.
- Monitored workers and reviewed completed work for proper performance.
- Streamlined the return process through efficient handling and updates.
- Managed inventory levels to optimize shipping and receiving processes.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Coached, monitored and motivated new agents to boost performance and enhance job knowledge.
- Volunteered to handle complaints and issues for manager during busy time periods.
- Developed strong customer relationships to encourage repeat business.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Maintained accurate records of customer interactions and transactions.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
Shipping and Receiving Supervisor/Customer Service Lead
One Team International Agency - OTIA Sports
Brighton, MI
01.2021 - Current
- Scheduled duties and maintained efficient operations amid changing demands.
- Ensured timely refills by accurately managing inventory thresholds.
- Ensured shipments were packaged and labeled correctly in collaboration with warehouse staff.
- Utilized shipping software to schedule pickups and track shipment statuses.
- Organized storage areas to maximize movement and minimize labor.
- Analyzed shipping data to identify trends and areas for cost savings.
- Completed or assisted with difficult or skilled tasks.
- Analyzed data such as order volume trends and shipping schedules in order to optimize resources.
- Coordinated with vendors, suppliers, customers, and other departments to resolve shipping issues in a timely manner.
- Executed the preparation and management of all necessary shipping paperwork.
- Balanced quality, productivity, cost, safety and morale to boost performance in production.
- Initiated measures to reduce errors in packing and shipping process for improved accuracy rate.
- Managed department priorities and provided leadership for on-time delivery production
- Troubleshot any discrepancies between orders placed and items received from vendors or customers.
- Trained new employees on company policies and standard operating procedures related to shipping and receiving.
- Held staff meetings to share project information and address specific issues.
- Assigned tasks to workers based on their skillset and availability.
- Prepared and led staff training and instruction.
- Resolved issues related to damaged or lost shipments in a timely manner.
- Trained new employees on shipping procedures and best practices.
- Handled customer complaints efficiently to ensure quick resolution.
- Analyzed consumer needs effectively within set timeframes.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Assisted with customer requests and answered questions to improve satisfaction.
- Worked with cross-functional teams to achieve goals.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Education
High School Diploma -
Milford High School
Highland, MI06-2014
Skills
- Supply chain distribution
- Warehouse oversight
- Warehouse operations
- Staff management
- Hazmat and international shipping
- Creating workflows
- Order fulfillment
- Account updating
- Complaint resolution
- Scheduling
- Technical support
- Microsoft Excel
- Client relations
- Conflict resolution
- Adaptability and flexibility
- Payment processing
- Shipping and receiving
- Punctuality and reliability
- Computer proficiency
- Customer service
- Goal setting
- Decision-making
Accomplishments
- Helped a startup grow from 0 followers to over 200,000 in less than 3 years.
References
References available upon request.
Timeline
Shipping Supervisor
MagPro Supplies
01.2024 - Current
Shipping and Receiving Supervisor/Customer Service Lead
ISA Grading
01.2021 - Current
Shipping and Receiving Supervisor/Customer Service Lead
One Team International Agency - OTIA Sports
01.2021 - Current
High School Diploma -
Milford High School
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