Emily Freeman
Linden,AL
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
3
3
years of professional experience
Work History
Waitress
Red Barn
04.2023 - Current
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Used cash registers and credit card machines to cash out customers.
- Greeted new customers, discussed specials, and took drink orders.
- Followed health and safety regulations relevant to hospitality industry to minimize accidents, incidents and liability to restaurant.
- Trained new waitstaff on proper food handling, customer service and safety procedures.
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
- Increased sales significantly by upselling higher-end products to customers.
Administrative Assistant/Scales Operator
Superior Inland Terminals
09.2022 - Current
- Operated weigh scales and issued tickets when necessary.
- Communicated with operators to share information related to product.
- Complied with safety regulations to avoid potential injuries and support company goals.
- Maintained accurate and up to date certificates for the terminal.
- Maintained an accurate inventory
- Answered customer calls professionally and routed to appropriate person.
- Maintained tidy work area to reduce likelihood of accidents.
- Greeted customers and provided excellent service to internal and external clients.
- Verified track sheet and communicated with transloaders to monitor accuracy of loaded products.
- Created sales orders and invoices
Administrative Assistant
WestRock
05.2021 - 09.2022
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Maintained safety hours for employees
- Assisted development and implementation of new administrative procedures.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Volunteered to help with special projects of varying degrees of complexity.
Daycare Assistant Teacher
Sheffield Daycare
02.2021 - 05.2021
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Assisted children with regular handwashing and wiped down hard surfaces often to minimize germ spread.
- Arrived at assigned areas on time, prepared, and ready to work.
- Complied with strict safety and organizational regulations, policies, and procedures.
- Enforced rules and managed behavior through developmentally appropriate discipline.
- Served as positive role model, promoting healthy interpersonal behaviors.
Education
Associate of Applied Science - Business Administration
Coastal Alabama Community College
Thomasville, ALHigh School Diploma -
Sweet Water High School
Sweet Water, ALSkills
- Table Setting Arrangements
- Seating Assignment Preparation
- Accurate Money Handling
- Price Memorization
- Customer Service
- Data Entry Documentation
- Account Balancing
- Internal Communications
- Self Starter
- Microsoft Office
Timeline
Waitress
Red Barn
04.2023 - Current
Administrative Assistant/Scales Operator
Superior Inland Terminals
09.2022 - Current
Administrative Assistant
WestRock
05.2021 - 09.2022
Daycare Assistant Teacher
Sheffield Daycare
02.2021 - 05.2021
Associate of Applied Science - Business Administration
Coastal Alabama Community College
High School Diploma -
Sweet Water High School