Emily Freeman
Mechanicsville,VA
Summary
Highly organized and detail-oriented professional with strong work ethic and dedication to achieving goals. Skilled at developing and maintaining documentation systems, managing calendars and preparing reports. Knowledgeable in project management principles, business processes and customer service best practices. Dependable Coordinator provides excellent office management and administrative support. Possesses strong communication and interpersonal skills with demonstrated ability to manage competing priorities and meet deadlines. Creative problem solver with strong analytical and critical thinking skills.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Credit and Collections Coordinator
CarMax
10.2023 - Current
- Managed time efficiently in order to complete all tasks within deadlines.
- Delivered services to customer locations within specific timeframes.
- Applied effective time management techniques to meet tight deadlines.
- Paid attention to detail while completing assignments.
- Developed strong communication and organizational skills through working on group projects.
- Excellent communication skills, both verbal and written.
- Used skip tracing and other techniques to locate debtors.
- Registered information of customers on database, collecting credit history, financial statements and personal details to preserve accurate records.
Coordinator within Customer Relations
CarMax
03.2022 - 10.2023
- Gathered and organized materials to support operations
- Received and responded to customer requests via letters, emails, telephone calls and in-person interactions
- Entered data, generated reports and produced tracking documents
- Coached fellow employees through day-to-day work and complex problems
- Aided colleagues, managers and customers through regular communication and assistance
- Resolved employment-related disputes through proactive communication
- Devised and implemented improvements to reporting procedures
- Helped improve operations by showing a clear connection between current policies and business results
- Collected, arranged and input information into the database system
- Generated reports detailing findings and recommendations
- Identified and resolved problems through root cause analysis and research.
Receptionist
Grove Avenue Eye Care
06.2021 - 03.2022
- Answered the central telephone system and directed calls accordingly
- Managed multiple tasks and met time-sensitive deadlines
- Confirmed appointments, communicated with clients and updated client records
- Received and routed business correspondence to correct departments and staff members
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance
- Resolved customer problems and complaints
- Supported various administrative duties by proofreading, transcribing and invoicing
- Managed multi-line phone system directing individuals to desired personnel and providing general information about operations
- Answered and quickly redirected large volume of calls on central system
- Triaged incoming calls on multi-line phone system and directed to departments based on customer needs
- Monitored premises, screened visitors, updated logs and issued passes to maintain security
- Liaised with vendors, contractors and professional services personnel to properly process orders
- Corresponded with clients through email, telephone or postal mail.
Server/Hostess
Dave and Busters
03.2021 - 08.2021
- Arranged and prepared tables for customers to provide guests with excellent experiences and foster repeat business
- Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers
- Prepared beverages and filled food orders for customers
- Applied comprehensive knowledge of wine, cider and beer as well to increase daily beverage sales
- Checked identification for minimum age for sale of alcoholic beverages
- Explained menu items and suggested appropriate options for food allergy concerns
- Bussed and reset tables to keep dining room and work areas clean
- Worked with POS system to place orders, manage bills and handle complimentary items
- Kept register accurate through correct billing, payment processing and cash management practices
- Used slow periods to restock supplies, ice, trays and delivery bags
- Answered customers' questions, recommended items and recorded order information
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers
- Stayed up-to-date on menu changes to help customers make food choices
- Collected payment for food and drinks served, balanced cash receipts and maintained an accurate cash drawer.
Warehouse Associate
Lidl US
04.2021 - 06.2021
- Worked varied hours, days, nights and weekends as business needs dictate
- Mentored and coached other team members to meet daily sales goals
- Observed packing operations to verify conformance to specifications
- Generated reports of findings to help management with making key decisions
- Collected, arranged and input information into the database system.
Insurance Agent
Aflac
08.2020 - 03.2021
- Scheduled fact-finding appointments and consultations to determine client needs and overall financial situations
- Determined financial needs by assessing existing coverage and aligning new products and services with long-term goals
- Cultivated new business by offering presentations on financial well-being to individuals and groups on term and whole life insurance
- Approached potential clients by using direct marketing techniques, including mailings and phone contacts
- Displayed consistent, positive attitude towards customers, peers and other personnel, even during high-stress situations
- Determined client needs and financial situations by listening and scheduling fact-finding appointments
- Maintained high standards of customer service by building relationships with clients
- Met with customers to provide information about available products and policies.
Sortation Associate
Amazon
04.2020 - 07.2020
- Applied industry safety standards, including Occupational Safety and Health Administration (OSHA) standards for lifting, working at heights and hazardous chemical handling
- Moved pallets and packing material to designated vacant storage areas for operational safety
- Performed well during first, second and third shift rotations
- Operated variety of conveyors, moving packages in and out of loading dock areas safely and efficiently
- Informed management immediately of sorting issues, conveyor problems and safety concerns
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
Assistant Toddler Teacher
The Goddard School
10.2019 - 01.2020
- Supported instructor with test administration, curriculum development and assignment grading
- Organized classroom materials to help teachers prepare for daily instruction and activities
- Kept classrooms clean, neat and properly sanitized for student health and classroom efficiency
- Partnered with teacher to plan and implement lessons following school's curriculum, goals, objectives and philosophies
- Assisted lead teachers with lesson plan creation and materials development
- Applied play-based strategies to provide diverse approaches to learning
- Promoted physical, academic and social development by implementing diverse classroom and outside activities.
Lead Preschool Teacher
Staples Mill Road CDC
10.2017 - 10.2019
- Educated students in foundational concepts such as shapes, numbers and letters
- Monitored students' academic, social and emotional progress and recorded in individual files
- Sanitized toys and play equipment each day to maintain safety and cleanliness
- Applied play-based strategies, including crafts and games, to provide diverse approaches to learning
- Consulted with parents to build and maintain positive support networks and support continuing education strategies
- Promoted sensory development by providing access to different textures
- Submitted weekly lesson plans
- Prepared pre-class materials.
Education
HS Diploma -
Glen Allen High School
Glen Allen, VA06.2018
Skills
- Creative Questioning
- Documentation and reporting
- Customer/Client relations
- Correspondence Distribution
- Verbal and written communication
- Time management
- Telephone skills
- Cross-Functional Collaboration
- History research
- Proficiency in Teradata, iRepo, and PowerBI
- Basic Mathematics
- Legal Compliance
- Updating Customer Accounts
- Work Planning and Prioritization
- Skip Tracing
- Credit and collections
Certification
CPR/First Aid
Timeline
Credit and Collections Coordinator
CarMax
10.2023 - Current
Coordinator within Customer Relations
CarMax
03.2022 - 10.2023
Receptionist
Grove Avenue Eye Care
06.2021 - 03.2022
Warehouse Associate
Lidl US
04.2021 - 06.2021
Server/Hostess
Dave and Busters
03.2021 - 08.2021
Insurance Agent
Aflac
08.2020 - 03.2021
Sortation Associate
Amazon
04.2020 - 07.2020
Assistant Toddler Teacher
The Goddard School
10.2019 - 01.2020
Lead Preschool Teacher
Staples Mill Road CDC
10.2017 - 10.2019
HS Diploma -
Glen Allen High School
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