Emily Freeman
Tacoma
Summary
Administrative and customer service professional with a proven ability to manage front-facing responsibilities, coordinate schedules, and support daily operations. Thrives in fast-paced environments that require organization, adaptability, and professionalism. Looking to transition into a new field where strong people skills and reliability can make a meaningful impact.
Overview
3
3
years of professional experience
Work History
Dietary Aid
Lifecare of Puyallup
Puyallup, WA
04.2024 - 12.2024
- Prepared and served meals according to residents’ dietary restrictions and care plans
- Assisted with food tray assembly, portion control, and accurate meal delivery
- Maintained strict sanitation and food safety standards in compliance with health regulations
- Supported residents with meal setup and ensured a comfortable dining experience
- Cleaned and sanitized kitchen equipment, dining areas, and workstations
- Collaborated with nursing staff and dietitians to meet individual nutrition needs
- Monitored food supplies and assisted with inventory organization
- Provided respectful, patient-centered service in a healthcare environment
Front Desk Receptionist
Classy Chassis Car Wash and Detailing
Lakewood, WA
03.2025 - Current
- Served as the first point of contact, delivering friendly and professional customer service.
- Scheduled appointments and coordinated with technicians to maintain efficient daily operations.
- Answered questions about services, pricing, and promotions to support informed customer decisions.
- Processed cash and credit payments accurately and maintained service records.
- Communicated customer preferences and special requests to service staff.
- Promoted additional services to enhance customer satisfaction and revenue.
- Managed phone and email communications in a timely, organized manner.
- Maintained a clean, welcoming reception area aligned with company standards.
Front Desk Receptionist
Salon Mogano
Lake Tapps, WA
08.2023 - 02.2024
- Handle customer scheduling and communication with efficiency and professionalism.
- Maintain detailed records and assist with administrative operations.
- Provide excellent client service, ensuring a positive customer experience.
- Greeted and assisted customers, ensuring positive first impressions and exceptional service.
- Managed appointment scheduling using proprietary booking software to optimize workflow and customer satisfaction.
- Handled customer inquiries and resolved issues efficiently, enhancing overall client experience.
Customer Service Associate
Walmart
Puyallup, WA
09.2022 - 04.2023
- Assisted customers with inquiries, purchases, and returns, ensuring satisfaction.
- Handled difficult interactions calmly and efficiently.
- Recognized by management for maintaining high customer satisfaction.
- Resolved customer inquiries effectively, enhancing satisfaction and loyalty.
- Managed transactions accurately using point-of-sale systems, ensuring efficient checkout processes.
- Collaborated with team members to maintain store organization and cleanliness, enhancing shopping experience.
- Assisted in training new associates on customer service protocols and company policies.
Education
Bachelor of Science - Human Resources Management
Grantham University
Lenexa, KS12-2026
Skills
Microsoft 365 (Word, Outlook, Excel)
Scheduling & Recordkeeping
Communication & Teamwork
Time Management & Organization
Computer literacy
Phone etiquette & Multi-line phone systems
Adaptable
Troubleshooting
Timeline
Front Desk Receptionist
Classy Chassis Car Wash and Detailing
03.2025 - Current
Dietary Aid
Lifecare of Puyallup
04.2024 - 12.2024
Front Desk Receptionist
Salon Mogano
08.2023 - 02.2024
Customer Service Associate
Walmart
09.2022 - 04.2023
Bachelor of Science - Human Resources Management
Grantham University