Summary
Overview
Work History
Education
Skills
Timeline
OfficeManager
Emily Fritts

Emily Fritts

Imperial,MO

Summary

Proven record as a killer closer who consistently crushes KPIs and tenaciously drives revenue growth. Results-driven and relentless in pursuit of exceeding targets, with a 100% say/do ratio that builds trust with leadership, teammates, and clients alike. Recognized for being highly coachable, quickly implementing feedback to sharpen skills and elevate performance. Skilled at handling objections, converting high-value prospects, and delivering measurable results that push both personal and company goals forward.

Overview

11
11
years of professional experience

Work History

Closer/Senior Growth Strategist

Contractor Independence Marketing
02.2021 - 09.2025
  • Closed high-ticket marketing deals with roofing contractors by showcasing the ROI of Google Maps domination
  • Consistently exceeded monthly revenue targets ($359 MRR)and KPI's (33% close rate). Holding the record for closing at 59%.
  • Delivered persuasive presentations, handled objections around cost, timing, and ROI, and guided contractors to confident buying decisions
  • Generated over $15 Million in 3.5 years.
  • Maintained detailed CRM documentation to track pipeline, maintain dials, perform follow up and prepare custom presentation for each meeting.

Roofing Sales

Enterprise Contracting
01.2017 - 09.2020
  • Generated new business through canvassing, referrals, networking, and storm damage leads.
  • Educated customers on roofing systems, insurance claims, warranties, and financing options to support informed decisions.
  • 60%+ Close rate on self generated leads
  • Built trust and long-term relationships with clients, increasing referrals and repeat business.
  • Maintained accurate records of sales activity, pipeline management, and client communication in CRM.
  • Generating over $12 Million in 3 years.

Client Engagement Partner

Xavient Digital - powered by TELUS International
03.2015 - Current
  • Cultivated and maintained strong relationships with key decision-makers, including C-suite executives at Fortune 500 companies, driving repeat business and long-term client loyalty.
  • Established and managed large-volume, high-profit accounts, achieving a 90%+ client retention rate and consistent revenue growth.
  • Delivered customized solutions aligned with industry standards, resolving client issues with a 95% first-contact resolution rate and ensuring high customer satisfaction.
  • Conducted in-depth market research to anticipate trends and tailor sales strategies, resulting in a 20% increase in pipeline conversion rates.
  • Consistently exceeded sales targets, contributing to a 30% year-over-year revenue increase within the department.
  • Partnered with cross-functional teams and executive leadership to streamline processes, improve client onboarding, and optimize communication across the sales cycle.

Executive Sales Coordinator

Optimal System Solutions
08.2016 - 03.2019
  • Developed and executed tailored service plans based on client needs, driving a 15% increase in overall sales revenue.
  • Conducted needs assessments and delivered strategic solutions, achieving a 90% client satisfaction rate and strengthening long-term partnerships.
  • Prospected and built trusted relationships with C-suite executives and key decision-makers, converting 35% of high-level prospects into active clients.
  • Identified and secured new business opportunities through directories, conferences, trade shows, and referrals, expanding pipeline volume by 25% year-over-year.
  • Delivered consultative presentations and interpreted complex service options, resulting in a 20% higher close rate compared to department average.
  • Collaborated with business partners to ensure strategic alignment and maximize account profitability.


Server Trainer/Bartender

801 CHOPHOUSE
01.2015 - 03.2015
  • Curated and crafted premium cocktails, wine pairings, and spirit recommendations to complement a fine-dining steakhouse menu.
  • Delivered exceptional hospitality to high-profile clientele, ensuring a refined and personalized dining and bar experience.
  • Trained and mentored new servers and bartenders on service standards, menu knowledge, wine and spirit education, and upselling strategies.
  • Developed and implemented training manuals, workshops, and performance evaluations to maintain a consistent level of excellence across the team.
  • Maintained compliance with health, safety, and alcohol service regulations while promoting responsible service.
  • Collaborated with management, chefs, and sommeliers to refine service flow, upselling techniques, and guest engagement strategies.
  • Handled large crowds and high-volume shifts with professionalism and composure in a fast-paced luxury dining setting.

Education

Associates degree - General studies/health sciences

St. Louis Community College
Kirkwood, MO
01.2020

Skills

  • Coachable
  • Excellent communication abilities/active listening
  • Pre-handling objections/Objection handling
  • Prospecting/cold calling
  • Problem-solving abilities
  • Dependable
  • Elite sales rockstar
  • Self-motivated
  • Client relations/trust building
  • Accountable

Timeline

Closer/Senior Growth Strategist

Contractor Independence Marketing
02.2021 - 09.2025

Roofing Sales

Enterprise Contracting
01.2017 - 09.2020

Executive Sales Coordinator

Optimal System Solutions
08.2016 - 03.2019

Client Engagement Partner

Xavient Digital - powered by TELUS International
03.2015 - Current

Server Trainer/Bartender

801 CHOPHOUSE
01.2015 - 03.2015

Associates degree - General studies/health sciences

St. Louis Community College

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