Emily Frydrychowski
Summary
Accomplished Practice Manager with a proven track record at BluePearl, enhancing team productivity and client satisfaction through effective staff and workflow management. Skilled in practice management and conflict resolution, I led a 40+ team to surpass KPIs, significantly boosting hospital profitability, culture, and client retention.
Overview
9
9
years of professional experience
Work History
Practice Manager
BluePearl
06.2021 - Current
- Mentoring, developing, and leading a mix of 40+ associates to excell and become a successful team focused on patient care.
- Guiding financial and strategic business development to achieve hospital profitability and KPIs.
- Partnering with medical leadership to oversee the doctor team, medical team, and client services team.
- Supporting inta-staff relationships through conflict resolution techniques.
- Addressing patient care concerns promptly and professionally.
Client Services Supervisor
BluePearl Veterinary Partners
04.2019 - 06.2021
- Conducted training and mentored team members to promote productivity and commitment to quality service.
- Created customer support strategies to increase customer retention.
- Monitored metrics and developed actionable insights to improve efficiency and performance.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Partnered with hospital leadership to develop a positive culture centered on feedback, encouragement, and support.
Client Services Coordinator
BluePearl Veterinary Partners
01.2017 - 04.2019
- Developed strong relationships with clients by providing exceptional customer support and maintaining open lines of communication.
- Provided timely updates on patient status to clients, ensuring transparency throughout the entire process while building trust in our services.
- Handled escalated cases professionally while maintaining composure under pressure situations, demonstrating excellent problem-solving abilities under stressors common in the Client Services Coordinator role.
- Contributed to the development of internal process improvements that led to more efficient service delivery and boosted client retention rates.
- Partnered with management team to improve client-recovery through follow-up communication and timely resolutions.
Assistant Store Manager
PetSmart
01.2016 - 01.2017
- Managed and motivated employees to be productive and engaged in work.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Established team priorities, maintained schedules, managed payroll process, and monitored performance.
Pet Care Manager
PetSmart
05.2015 - 01.2016
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maximized performance by monitoring daily activities and mentoring team members.
- Developed a strong departmental culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Facilitated successful cross-functional collaborations for the completion of key projects, fostering strong working relationships among team members.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
Education
Bachelor of Arts - Accounting And Business Management
University of North Georgia
Dahlonega, GA05.2015
Skills
- Practice Management
- Staff Management
- Workflow Management
- Employee performance
- Budget Oversight
- Performance Metrics
Timeline
Practice Manager
BluePearl
06.2021 - Current
Client Services Supervisor
BluePearl Veterinary Partners
04.2019 - 06.2021
Client Services Coordinator
BluePearl Veterinary Partners
01.2017 - 04.2019
Assistant Store Manager
PetSmart
01.2016 - 01.2017
Pet Care Manager
PetSmart
05.2015 - 01.2016
Bachelor of Arts - Accounting And Business Management
University of North Georgia
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