Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Emily Frye

Hillsboro,Indiana

Summary

Excellent interpersonal skills with friendly and respectful nature. Talent for promoting customer loyalty with exceptional service and support. Self-motivated employee with flexible schedule and availability. Pursuing position of increased responsibility with opportunity for career advancement. Determined to lead and promote high levels of customer service and engagement efforts. History of keeping work areas clean, neat and professionally arranged. Good listening skills combined with attentive and detail-oriented nature. Experienced Assembler knowledgeable about general warehouse operations. Works quickly and stays focused under strict deadlines. Skilled in managing multiple tasks with frequently changing priorities. Continuously projects positive attitude and seeks opportunities to help team members. Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.

Overview

2
2
years of professional experience

Work History

Certified Pharmacy Technician

Walgreens
10.2021 - 07.2023
  • Coordinated verification and filling of more than 500 daily prescriptions in high-volume reatil pharmacy environment.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
  • Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
  • Resolved non-routine issues like third-party billing, computer system, and customer service issues.
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.

Selector II

McLane
  • Alternated goods in inventory by observing "first in, first out" approach to keep shelves organized and properly stocked
  • Evaluated supplies and product inventory to check for quality and quantity issues and returned unacceptable materials to vendors to obtain replacements or refunds
  • Packaged product to be sent to customers in a timely and organized fashion
  • Special attention paid to on time delivery of product, 100% accuracy in product shipped out, and not allowing damaged or out of date products to leave the warehouse.

Cashier/Customer Service Rep

Shopko
  • Kept drawers accurate, current and secure by checking bills for counterfeit markers, storing large bills and keeping adequate change
  • Kept close eye on store areas to maintain strong security presence and prevent financial losses or other criminal activities
  • Trained in additional store roles such as inventory and shelf stocker and provided back-up coverage to provide customers with optimal support
  • Interacted positively with regular customers to build rapport, learn desires and remember names
  • Maintained clean and neat equipment, restrooms and other store areas with proactive attention to requirements
  • Investigated customer concerns to resolve problems and maintain loyalty
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers
  • Totaled amount owed, collected payments and printed receipts to process transactions.

Laborer

Master Guard
  • Worked with speed and accuracy to consistently meet production standards
  • Learned how to complete inspecting bumpers for defects and packaging bumpers to avoid creating defects with minimal supervision to contribute to team success
  • Collaborated with team members to carry out efficient work with optimal safety and achieve timetables
  • Observed site safety rules to maximize protections for team members and equipment
  • Assembled bumpers to be shipped to customers.

Education

High School Diploma -

McCutcheon High School

Skills

  • Time Management Intermediate
  • Money Handling Advanced
  • Complaint Resolution Intermediate
  • Telephone Customer Service Intermediate
  • Customer Service Advanced
  • Problem Solving Intermediate
  • Listening Skills Expert
  • Mathematics Advanced
  • Quality Assurance
  • Safety Protocols
  • Warehouse Safety
  • Order Picking

References

  • Samantha Yeung-Jones, Former Team Lead, (217) 477-7500, McLane
  • Jessica Johnson, Former RXOM, 217-274-6402, Walgreens

Timeline

Certified Pharmacy Technician

Walgreens
10.2021 - 07.2023

Selector II

McLane

Cashier/Customer Service Rep

Shopko

Laborer

Master Guard

High School Diploma -

McCutcheon High School

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Emily Frye