Emily Gadd
Roanoke,TX
Summary
Dynamic professional with a focus on strategic thinking and relationship management, leading to significant account retention and profit channel growth. Skilled in client education, pricing strategy execution, and territory development, with a strong emphasis on customer service excellence. Effective communicator with a proven ability to address client concerns and drive positive results. Versatile and proactive, dedicated to adapting to new challenges and supporting team initiatives.
Overview
17
17
years of professional experience
Work History
Business Development Manager
Ryder
Fort Worth, Texas
01.2025 - Current
- Drove project completion by leading cross-functional teams to align with strategic goals.
- Identified cross-selling opportunities within existing and new client base.
- Conducted presentations to potential clients, highlighting Ryder's logistics capabilities.
- Trained and mentored junior team members on business development best practices.
- Optimized operational processes to enhance efficiency in business development.
- Collaborated with teams to develop tailored solutions for clients' needs.
- Prepared reports analyzing sales performance metrics, including revenue growth and conversion rates.
- Monitored industry trends and technological advancements to maintain competitive edge.
Account Executive
Ryder
Fort Worth, TX
01.2022 - Current
- Account Management & Expansion
- New customer generation & onboarding–collaborating with multiple departments to ensure necessary documents are countersigned and returned to necessary platforms and individuals by deadlines–highlights: Twitter, Tineco, Sprout
- Identifying leads, validating opportunities, building rapport with POCs, scheduling and presenting to prospective customers in-person–highlights: Johnson Controls, Joann Fabrics, TD Synnex
- Sales Strategy–Active listening through needs assessment, priorities & key concerns/pain points. Facilitating motivation by reflecting communicated needs & acknowledging autonomy, competence, & relatedness.
Customer Service – Voice/Writing Agent
Chewy
Richardson, TX
02.2021 - 12.2021
- Provided solutions, recommendations, and replacements to customers using an empathetic approach and demeanor. Built strong knowledge of product line to assist customers with selection & recalls
Lead Generation & Sourcing Specialist
Camden Kelly Corporation
Richardson, TX
11.2019 - 03.2020
- Generated new prospect/leads based on technology needs, recent growth & forecasted future expansion. Built technology-stack specific candidate pools for recruiters at each branch location.
Server
Marty B’s
Bartonville, TX
03.2019 - 11.2019
- First recipient of the Marty B’s Certificate of Excellence
Server/Bartender
The Lakehouse Restaurant
Bancroft, ON
06.2017 - 08.2017
- Seasonal Serving/Bartending position
Rehab Tech & Riding Instructor & Fundraising / Marketing Committee
Dream Riders
Crystal Lake, IL
10.2008 - 10.2016
- Collaborated with onsite therapists to develop & implement individualized therapeutic riding programs & daily lesson plans that focused on patient-specific cognitive, behavioral, psychological, & physical goals.
Wrangler
Smith Fork Ranch
Crawford, CO
05.2015 - 11.2015
- Seasonal position–led, organized and prepared guests, horses, and equipment for daily rides.
Education
M.S. - Lifestyle Health Sciences & Coaching
University of North Texas Health Science Center
Fort Worth, TXBachelor of Arts - International Studies–Humanitarian Development & Foreign Affairs
University of North Texas
Denton, TXStudy Abroad Cultural Immersion (Spanish)
Universidad Latina de Costa Rica
Heredia, Costa RicaApplied Science
McHenry County College
Crystal Lake, ILSkills
- Enterprise client prospecting and onboarding
- Client retention and growth
- Contract negotiation
- Collaborative solution development
- Creative problem-solving
- Cross-functional collaboration
- Salesforce and ERP systems expertise
- Coaching and mentoring skills
- Consultative sales approach
References
- Andrew Lesinski, Former Group Director of Customer Logistics, 716-573-9000, Ryder
- Warren Cheely, Former Sr Director of Sales Strategy, 678-283-4280, Ryder
- Madison Miller, Former Account Manager, 817-901-8137, Ryder
- Joseph Guerra, Sales Account Executive, 956-286-9519, Ryder
- Corance, Davis, current former team manager, 972-598-4471, Chewy
- Liz, Fletcher, former coworker, 336-501-5402, Smith Fork Ranch
- Traci, Leigh, former Manager, traci@mccdtherapy.com, 847-269-0328, Dream Riders
Awards
Charlie Hustle of the Month March 2023 group managers-selected award for monthly performance, Charlie Hustle Award March 2023 peer-selected award for weekly performance, Charlie Hustle Award April 2022 peer-selected award for weekly performance, Marty B’s Certificate of Appreciation first recipient of monthly managers-selected award for upholding exceptional service
Timeline
Business Development Manager
Ryder
01.2025 - Current
Account Executive
Ryder
01.2022 - Current
Customer Service – Voice/Writing Agent
Chewy
02.2021 - 12.2021
Lead Generation & Sourcing Specialist
Camden Kelly Corporation
11.2019 - 03.2020
Server
Marty B’s
03.2019 - 11.2019
Server/Bartender
The Lakehouse Restaurant
06.2017 - 08.2017
Wrangler
Smith Fork Ranch
05.2015 - 11.2015
Rehab Tech & Riding Instructor & Fundraising / Marketing Committee
Dream Riders
10.2008 - 10.2016
M.S. - Lifestyle Health Sciences & Coaching
University of North Texas Health Science Center
Bachelor of Arts - International Studies–Humanitarian Development & Foreign Affairs
University of North Texas
Study Abroad Cultural Immersion (Spanish)
Universidad Latina de Costa Rica
Applied Science
McHenry County College