Summary
Overview
Work History
Education
Skills
Timeline
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Emily Gagliardi

Summary

Knowledgeable Case Manager experienced in coordinating care for neurologically impaired individuals. Proactive and resourceful with strong knowledge of community resources. Strong communicator with passion for helping others.

Overview

6
6
years of professional experience

Work History

Regional Case Manager

Raremed Solutions
01.2024 - Current
  • Primary point of contact and case manager for client and customer needs, inquiries and escalations
  • Coordinate all patient and relevant HCP-related support and access services across all functions including support on patient journey calls, benefits verification, and triage to specialty pharmacy
  • Maintain frequent touchpoints through outreach to providers and patients to communicate progress
  • Apply defined business rules to qualify patients for manufacturer supported programs
  • Provide support, education, and status updates to regionally aligned field teams, HCP offices, and patients to ensure efficient referral processing, triaging, and shipment set ups
  • Refer patients to third-party or other foundation programs per program business rules
  • Identify adverse events, product complaints, and LTC cases and triage as appropriate
  • Manage assigned territory using problem solving skills and professional judgement to independently make sound decisions for timely case resolution
  • Ability to coordinate and collaborate with manufacturer representatives, HCP offices and other key personnel on complex cases
  • Manage approximately 30 incoming calls, emails, and faxes per day for customers'.

Patient Care Technician

UPMC & AHN
10.2019 - 12.2023
  • Responsible for flow of communication between 20 + patients and interprofessional teams
  • Deliver complex information to patients in a clean and concise manner
  • Strong communication skills including written and verbal
  • Consolidate feedback to facilitate clear objectives for the next steps
  • Collaborate with cross functional disciplinary teams to achieve goals
  • Analyze patient results/data and provide appropriate feedback
  • Ensure multi-step tasks are being executed in line with established processes to ensure consistency between cross functional teams
  • Document accuracy of tasks status with crucial detail
  • Schedule multiple tasks while maintaining communication and meeting deadlines
  • Multitask and prioritize critical patients and deadlines while maintaining an organized and calm environment
  • Assisted in training new Patient Care Technicians, sharing knowledge and best practices to ensure consistency in care delivery.

Event Coordinator

Vinoski Winery
10.2018 - 10.2019
  • Managed event logistics and operations.
  • Coordinated schedules and timelines for events.
  • Evaluated feedback from attendees after each function, utilizing insights gained to inform improvements in subsequent endeavors.
  • Brainstormed and implemented creative event concepts and themes.
  • Managed budgets effectively, negotiating contracts to secure cost savings without compromising quality.
  • Facilitated smooth transitions between event segments by creating detailed schedules and providing clear communication to staff and participants.
  • Negotiated contracts with venues, vendors and suppliers to obtain best rates and services.
  • Managed administrative logistics of events planning, event booking, and event promotions.

Education

Bachelor of Science - Business Management

University of Pittsburgh
Pittsburgh, PA
12.2018

Skills

  • Problem-Solving
  • Case Management
  • Case Documentation
  • Organization and Multitasking
  • Patient Services
  • Emergency Response
  • Patient Education
  • Event Planning
  • Project Management
  • Scheduling
  • Time Management

Timeline

Regional Case Manager

Raremed Solutions
01.2024 - Current

Patient Care Technician

UPMC & AHN
10.2019 - 12.2023

Event Coordinator

Vinoski Winery
10.2018 - 10.2019

Bachelor of Science - Business Management

University of Pittsburgh

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Emily Gagliardi