Emily Galasso
Wyoming,PA
Summary
Goal-driven Healthcare Administration professional well-versed in recruiting, training and managing employees to provide exceptional resident services. Highly organized and hardworking with excellent planning and program management skills. Licensed in Pennsylvania.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Licensed Nursing Home Administrator
Kadima At Lakeside
02.2024 - Current
- Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
- Monitored and inspected staff processes to eliminate hazards posed for both residents and staff while ensuring continuous compliance with regulations.
- Optimized staffing models for efficient personnel scheduling that balanced employee needs with facility requirements.
- Increased occupancy from 65% to 100%.
- Discussed resident census data and admissions and discharge information in department-head meetings.
- Reduced staff turnover by fostering a positive work environment through open communication and proactive problem solving.
- Maintained accurate documentation of all relevant information, including licensure renewals, annual surveys, and corrective action plans, to ensure ongoing compliance with state regulations.
- Implemented corrective action plans and solutions for employee write-ups and incident reports.
- Facilitated ongoing staff development through comprehensive training programs, mentorship opportunities, and performance evaluations.
- Generated and reviewed incident reports and employee write-ups to pursue appropriate corrective action plans.
Regional Recruitment and Onboarding Specialist
Kadima Healthcare
08.2022 - Current
- Followed all company policies and procedures to deliver quality work.
- Developed strong client relationships through consistent communication and attentive service.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Interpreted clients' needs and introduced services to fit specific requirements.
- Oversee all payroll specialist, recruiters, and onboarding specialists for six facilities.
- Oversaw daily operations of a busy office environment, ensuring tasks were completed efficiently and accurately.
- Earned recognition as a top performer consistently exceeding targets throughout my tenure as a specialist in the field.
- Maintained current understanding of market conditions, compliance standards and best practices.
- Eliminated agency for 2 of 6 facilities by using marketing data and feedback.
Licensed Nursing Home Administrator
Kadima At Luzerne
12.2023 - 02.2024
- Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
- Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
- Optimized staffing models for efficient personnel scheduling that balanced employee needs with facility requirements.
- Reduced staff turnover by fostering a positive work environment through open communication and proactive problemsolving.
- Ensured seamless transitions between shifts by effectively communicating pertinent information during daily handoff meetings among department heads.
- Implemented corrective action plans and solutions for employee write-ups and incident reports.
- Facilitated ongoing staff development through comprehensive training programs, mentorship opportunities, and performance evaluations.
- Generated and reviewed incident reports and employee write-ups to pursue appropriate corrective action plans.
Temporary Nursing Home Administrator
Kadima At Palmyra
10.2022 - 12.2023
- Enhanced staff morale and retention through regular team meetings, professional development opportunities, and open communication channels.
- Collaborated with interdisciplinary teams to optimize resident care outcomes and promote a holistic approach to healthcare.
- Ensured regulatory compliance by conducting internal audits and addressing areas of improvement promptly.
- Coordinated staff schedules to maintain optimal staffing levels throughout the facility while minimizing overtime costs.
Certified Activities Director
Kadima At Lakeside
01.2022 - 10.2022
- Scheduled movies, entertainment, and other special events.
- Promoted exceptional quality of life for residents by innovating, organizing, and conducting entertaining and stimulating activities.
- Evaluated supplies and requested purchases to meet activity plans.
- Supported cognitive health through the implementation of brain fitness programs designed to stimulate mental acuity in older adults.
- Engaged residents through events, small groups, and personal attention.
- Evaluated program effectiveness routinely, making adjustments as necessary to better meet residents'' needs.
- Encouraged social interaction among residents by designing opportunities for group projects, discussion groups, game nights, and other shared experiences.
- Enhanced resident satisfaction by developing and implementing diverse activity programs tailored to individual interests and needs.
- Acted as a liaison between the activities department and other facility staff, ensuring seamless integration of recreational offerings with daily care plans.
- Maintained master calendar and relevant records.
- Developed strong relationships with local organizations to secure resources and partnerships that benefit residents'' experiences.
- Provided respectful mobility assistance to individuals needing extra support.
- Helped residents build and maintain interpersonal relationships, social skills, mental abilities, and confidence.
- Coordinated volunteer programs that allowed community members to engage with facility residents in various capacities, enriching both parties' lives in the process.
- Boosted participation rates with targeted marketing efforts for upcoming activities and events.
- Documented preferences and helped develop relevant activities.
- Worked with nursing team to identify and document changes in patient mental acuity and physical abilities.
Administrative Assistant
Kadima At Lakeside
11.2021 - 01.2022
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Scheduled office meetings and client appointments for staff teams.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
- Uploaded medical record documents, and important information into resident files.
Education
Bachelor of Arts - Medical Health And Humanities
Misericordia University
Dallas, PA05.2021
Skills
- Organizational Leadership
- Operations Management
- Quality Improvement
- Personnel Management
- Healthcare administration
- Patient Relations
- Human Resources
- Profit improvements
- Performance Improvement
- Budgeting expertise
- Critical Thinking
Certification
- NHA - Licensed Nursing Home Administrator
- Certified Activities Director (NCCAP)
Timeline
Licensed Nursing Home Administrator
Kadima At Lakeside
02.2024 - Current
Licensed Nursing Home Administrator
Kadima At Luzerne
12.2023 - 02.2024
Temporary Nursing Home Administrator
Kadima At Palmyra
10.2022 - 12.2023
Regional Recruitment and Onboarding Specialist
Kadima Healthcare
08.2022 - Current
Certified Activities Director
Kadima At Lakeside
01.2022 - 10.2022
Administrative Assistant
Kadima At Lakeside
11.2021 - 01.2022
Bachelor of Arts - Medical Health And Humanities
Misericordia University
- NHA - Licensed Nursing Home Administrator
- Certified Activities Director (NCCAP)