Emily Gannon
Boston,MA
Summary
Dynamic General Manager and Buyer at Ku De Ta Boutique, adept at enhancing operational efficiency and customer satisfaction. Proven leadership in team building and strategic purchasing, achieving significant cost savings through effective vendor negotiations. Skilled in inventory control and problem resolution, fostering a culture of excellence and collaboration to drive profitability.
Overview
12
12
years of professional experience
Work History
General Manager/ Buyer
Ku De Ta Boutique
06.2009 - 06.2021
- Streamlined operational processes to enhance guest experience and service efficiency.
- Developed and implemented strategic marketing initiatives to increase brand visibility and customer engagement.
- Oversaw financial performance, analyzing revenue trends to drive profitability and cost control measures.
- Led a team of managers, fostering collaboration and professional development to achieve operational excellence.
- Established vendor relationships, negotiating contracts to optimize supply chain management and inventory control.
- Directed training programs for staff, enhancing service delivery standards and operational consistency.
- Monitored market trends, adjusting business strategies to maintain competitive advantage in luxury retail sector.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
- Optimized supply chain logistics, ensuring timely delivery of products and significantly reducing transportation costs.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Reported issues to higher management with great detail.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Negotiated pricing agreements with suppliers to maximize cost savings and increase profitability.
- Oversaw procurement processes, ensuring compliance with company policies and industry regulations.
- Developed strong relationships with suppliers to secure favorable pricing terms and conditions for the company''s benefit.
- Maintained complete documentation and records of all purchasing activities.
- Forecasted purchasing trends and improved merchandising strategies.
- Participated in trade shows and conferences to stay informed of the latest industry developments and maintain a strong professional network.
- Maintained a comprehensive database of supplier information, including contact details, capabilities, pricing structures, and lead times.
- Provided training and guidance to junior team members on best practices in purchasing, fostering a culture of continuous improvement within the procurement department.
- Analyzed current vendors and products to stay abreast of market trends and evaluate new suppliers.
- Reviewed legal documents such as contracts and non-disclosure agreements to ensure compliance with company policies.
- Supported new product launches by ensuring timely availability of required materials, aligning with project timelines.
- Achieved cost savings, negotiating bulk purchase agreements with key suppliers.
- Placed orders for merchandise consistent with quality, quantity and other specification requirements.
- Analyzed sales and inventory data to determine purchasing needs and reorder points.
- Researched and identified new suppliers and vendors.
- Collaborated with sales team to identify and fulfill customer needs.
- Managed and maintained purchase orders and invoices.
- Created hands-on training program for newly hired employees to acclimate each person to company policies and procedures and individual job duties.
- Provided clerks with information to print on price tags such as price, mark-ups or mark-downs or style number.
Education
Bachelor of Arts - English
University of Massachusetts, Amherst
Amherst, MASkills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
- Efficient multi-tasker
- Time management
- Inventory control
- Customer relationship management
- Staff supervision
- Employee scheduling
- Administrative skills
- Purchasing and planning
Timeline
General Manager/ Buyer
Ku De Ta Boutique
06.2009 - 06.2021
Bachelor of Arts - English
University of Massachusetts, Amherst