Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Emily Gansberger

Jenison,MI

Summary

Health Information Technician with a background in medical coding, billing and customer service. Strong knowledge of electronic medical record use and maintenance, health industry regulations, and medical terminology. Communicative and team-oriented with proficiency in Epic, Cerner, 3M (Solventum), PointClickCare Companion and Microsoft 365. Additional work experience as Security Officer Supervisor, Direct Care Worker and Quality Improvement Technician. Proven history of fostering a high work ethic to meet team, individual and management objectives.

Overview

26
26
years of professional experience

Work History

Direct Care Worker

Benjamin's Hope
Holland, MI
02.2024 - Current
  • Ensure compliance with all applicable laws, regulations, policies, procedures, and standards governing residential care services.
  • Maintain accurate records of services provided, changes in client condition, medications administered, and other pertinent information.
  • Recipient Rights and HIPAA compliance.
  • Participate in team meetings regarding resident progress or concerns.
  • Medication Administration.
  • Interact with family members of residents and provide professional and helpful support when needed.
  • Encourager, motivator and companionship for residents.
  • Provide transportation, safety, and social support for community outings.

Lead Security Officer - Supervisor

20 Monroe BLDG Co (The B.O.B.)
Grand Rapids, MI
02.2023 - Current
  • Operate communication systems between officers stationed throughout the property.
  • Assess needs for and implement Continuous Improvement projects.
  • Evaluate performance, assign duties and provide support for security team members.
  • Address problems quickly and report clear information in high stress environment.
  • Follow established security and safety procedures, posted orders, and enforcement of company rules, policies, and regulations.
  • Complete security incident reports.
  • Observe patrons and customers to quickly address security situations.
  • Warn persons of rule infractions or violations, and evict violators from premises.
  • Coordinate with law enforcement and emergency responders during incidents and emergencies.
  • Escort individuals requiring personal protection to provide safe transport to specified locations.
  • Administer first aid for minor medical situations and contact paramedics for medical emergencies.
  • Identification verification of patrons.
  • Maintain excellence in hospitality.

Facility Inpatient Coder

Pine Rest Christian Mental Health Services
Grand Rapids, MI
11.2012 - 10.2021
  • Maintained current working knowledge of CPT and ICD-10 coding principles, government regulation, protocols and third-party billing requirements.
  • Communicated with healthcare personnel, including practitioners to promote accuracy.
  • Practiced compliance of rules established by AMA and CMS.
  • Verified proper coding, sequencing of diagnoses and accuracy of mental health procedures.
  • Reconciled clinical notes, patient forms and health information for compliance with HIPAA rules.
  • Active role in developing and implementing the first mental healthcare version for Epic Systems.
  • Maintained data collection and organization for use in Continuous Improvement projects.
  • Remote and onsite work experience.

Quality Improvement Tecnician

Royal Technologies Corporation
Hudsonville, Michigan
01.2000 - 05.2012

Education

Associate of Applied Science - Health Information Technology

Ferris State University
Big Rapids, MI
05.2013

First Aid/CPR/AED Certification -

American Trauma Event Management
Holland, MI
04-2024

Conflict Management Certification -

Mandt System
Holland, MI
04-2024

Medication Administration And Monitoring Certification -

Network 180
Holland, MI
04-2024

Skills

  • EMR Systems
  • Epic Systems
  • Microsoft 365
  • ICD-10 and CPT Coding
  • DRG assignment
  • Patient Medical Records Maintenance and ROI experience
  • HIPAA Compliance knowledge
  • Educated in Medical Terminology, Anatomy and Physiology
  • Certifications in Healthcare Operations
  • Provider Communication and Query
  • Educated in Accuracy for Healthcare Documentation
  • Quality Improvement Project experience
  • Conflict Management and Resolution
  • Customer Service and Hospitality
  • Hybrid, Onsite and Remote Work Experience

References

References available upon request.

Timeline

Direct Care Worker

Benjamin's Hope
02.2024 - Current

Lead Security Officer - Supervisor

20 Monroe BLDG Co (The B.O.B.)
02.2023 - Current

Facility Inpatient Coder

Pine Rest Christian Mental Health Services
11.2012 - 10.2021

Quality Improvement Tecnician

Royal Technologies Corporation
01.2000 - 05.2012

Associate of Applied Science - Health Information Technology

Ferris State University

First Aid/CPR/AED Certification -

American Trauma Event Management

Conflict Management Certification -

Mandt System

Medication Administration And Monitoring Certification -

Network 180

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