Emily garcia
mcallen,Texas
Summary
Proven track record in enhancing customer satisfaction and loyalty at Tdk, leveraging strong cash handling accuracy and exceptional interpersonal skills. Excelled in staff training and development, boosting team efficiency and performance. Skilled in data entry and file management, consistently achieving optimal operational outcomes. Friendly Receptionist with background in various office settings. Knowledgeable about security, service and clerical requirements. Takes on multiple simultaneous tasks with excellent time management abilities and resourceful approach. Organized File Clerk with extensive experience providing skilled operations support. Dedicated to keeping files current and ready for team member utilization. Great attention to detail and multitasking abilities.
Overview
3
3
years of professional experience
Work History
Key Holder
Tdk
10.2023 - 09.2024
- Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
- Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
- Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
- Monitored associates throughout each assigned shift and professionally managed any challenges to maintain optimal store performance.
Assistant
Independent Field Adjustor
06.2023 - 09.2023
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
- Greeted guests in with friendliness and professionalism.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
- Enhanced team communication through effective scheduling, meeting coordination, and correspondence management.
File Clerk/Receptionist
Lee's Pharmacy
10.2022 - 06.2023
- Assisted with document scanning and imaging projects to support accurate file back-up.
- Identified and corrected inconsistencies in filing systems for increased accuracy.
- Examined, categorized, and sorted incoming documents.
- Sorted and classified documents into appropriate filing systems for increased traceability.
- Tracked incoming and outgoing files and materials and maintained accurate records for potential discrepancies.
- Answered phone promptly and directed incoming calls to correct offices.
- Responded to inquiries from callers seeking information.
Server
Dragon Warrior
09.2022 - 10.2022
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Bookkeeper
Print Drop
05.2022 - 08.2022
- Maintained and processed invoices, deposits, and money logs.
- Managed accounts payable and receivable activities, maintaining vendor relationships and positive cash flow.
- took clients custom orders
- Monitored incoming payments from clients, ensuring prompt application of funds against outstanding invoices.
Team Member
Chick Fill A
07.2021 - 01.2022
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- took orders
- served guest
- bagged order for dine in and drive through
- trained new employees
Education
Associate of Applied Science - Social Work
South Texas College
Mcallen05.2025
High School Diploma -
James Nikki Rowe High School
Mcallen06.2022
Skills
- Customer Service
- Cash Handling
- Cash Handling Accuracy
- Training and mentoring
- Staff Training and Development
- Customer Service Management
- Telephone skills
- Data Entry
- Verbal and written communication
- Scheduling appointments
- Data inputting
- File Management
Languages
Spanish
Native or Bilingual
Timeline
Key Holder
Tdk
10.2023 - 09.2024
Assistant
Independent Field Adjustor
06.2023 - 09.2023
File Clerk/Receptionist
Lee's Pharmacy
10.2022 - 06.2023
Server
Dragon Warrior
09.2022 - 10.2022
Bookkeeper
Print Drop
05.2022 - 08.2022
Team Member
Chick Fill A
07.2021 - 01.2022
Associate of Applied Science - Social Work
South Texas College
High School Diploma -
James Nikki Rowe High School
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