Emily Garcia
Tobyhanna,PA
Summary
Dedicated professional with a strong background in public safety and community engagement, honed as a Patrol Officer at A Pocono Country Place. Skilled in crime prevention and emergency management, I excel in critical thinking and maintaining order, ensuring a safe environment for residents through proactive patrol techniques and effective communication.
Overview
7
7
years of professional experience
Work History
Patrol Officer
A Pocono Country Place, POA
Tobyhanna, PA
05.2023 - Current
- Monitored community activities to ensure safety and compliance with regulations.
- Responded promptly to incidents, providing assistance and support to residents.
- Conducted regular patrols of assigned areas to deter crime and maintain order.
- Documented incidents accurately in reports for further investigation and record-keeping.
Administrative Assistant
Sunset Hill Shooting Range
Henryville, PA
08.2021 - 06.2023
- Managed scheduling for range activities and events to optimize operational efficiency.
- Assisted in maintaining inventory of shooting supplies and equipment for daily operations.
- Coordinated communication between staff and customers to enhance service experience.
- Streamlined administrative processes for improved document management and record-keeping.
- Onboarding/off-boarding
- Organized promotional events, increasing community engagement and participation at the range.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
Guest Service Representative Lead
Camelback Ski Resort
Tannersville, PA
12.2018 - 04.2020
- Provided exceptional customer service by addressing guest inquiries and resolving issues promptly.
- Assisted guests with reservation modifications, resolving any issues promptly and professionally.
- Handled payment transactions accurately, maintaining proper cash handling procedures at all times.
- Resolved guest complaints diplomatically to maintain a positive property reputation and high customer satisfaction rates.
- Contributed positively towards creating a welcoming atmosphere by maintaining a clean and organized front desk area at all times.
- Managed guest inquiries via telephone, email, and in-person communication, ensuring accurate information delivery.
- Enhanced guest satisfaction by providing exceptional customer service at the front desk.
- Trained new team members on customer service protocols and resort policies to maintain high standards.
Education
High School Diploma -
Alexander Hamilton Preparatory Academy
Elizabeth06-2010
Skills
- Integrity and honesty
- Stress tolerance
- Self-defense tactics
- Traffic control
- Crime prevention
- Community policing
- Patrol techniques
- Firearms proficiency
- Critical thinking
- Emergency management
- Crime scene management
- Public relations
- First aid
- Case report writing
- Public safety
- Decision-making
- Motor vehicle operation
- Emergency response
- Evidence preservation
- Foot patrolling
- Suspicious activity monitoring
- Traffic monitoring
- Dispatch communication
- Accident scene documentation
- Property patrol
- Report writing
- Surveillance
Timeline
Patrol Officer
A Pocono Country Place, POA
05.2023 - Current
Administrative Assistant
Sunset Hill Shooting Range
08.2021 - 06.2023
Guest Service Representative Lead
Camelback Ski Resort
12.2018 - 04.2020
High School Diploma -
Alexander Hamilton Preparatory Academy