Emily Garcia
St. Cloud,FL
Summary
Professional with experience in patient access, guest services, and nursing support across healthcare settings. Known for effective communication, calm problem-solving, and team collaboration. Focused on creating positive patient experiences and resolving concerns quickly.
Overview
6
6
years of professional experience
Work History
Patient Access Representative
Orlando Health
St. Cloud, Florida
10.2023 - Current
- Conducted registration functions, verifying demographic information, obtaining authorizations, and collecting deposits and co-payments to streamline patient onboarding.
- Facilitated emergency department registration during peak times to enhance patient flow and reduce wait times.
- Ensured compliance with HIPAA privacy and security regulations while managing patient information to protect sensitive data.
Guest Service Representative
Orlando Health
St. Cloud, Florida
07.2022 - 09.2023
- Greeted patients and visitors with professional, caring service.
- Resolved visitor questions and concerns using calm, clear communication.
- Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
Nursing Assistant
Orlando Health
St. Cloud, Florida
03.2021 - 07.2022
- Assisted patients with daily living activities to promote comfort and independence.
- Communicated patient needs and concerns to nursing staff to ensure timely care.
- Provided companionship and monitored emotional well-being to enhance patient morale.
Education
Bachelor of Arts - Buisness
Valencia College
Orlando, FL05-2025
Associate of Arts - General Studies
Valencia College
Orlando, FL05-2023
Skills
- Care coordination
- Attention to detail
- Microsoft computer skills
- Effective communication
- Conflict resolution
- Team collaboration
Timeline
Patient Access Representative
Orlando Health
10.2023 - Current
Guest Service Representative
Orlando Health
07.2022 - 09.2023
Nursing Assistant
Orlando Health
03.2021 - 07.2022
Bachelor of Arts - Buisness
Valencia College
Associate of Arts - General Studies
Valencia College