Emily Garcia Hernandez

Shift Leader

Chick-fil-A

06.2019 - Current

Trained new employees on company policies and procedures to ensure a seamless onboarding experience.
Motivated staff through recognition programs, fostering a positive workplace culture and increasing morale.
Led team through high-demand shifts by implementing streamlined processes and enhancing communication among staff.
Developed action plans to address operational challenges, resulting in cohesive team environment.
Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
Resolved conflicts between employees to maintain positive and productive work environments.
Developed strong communication skills among staff members by encouraging open dialogue during shift meetings or one-on-one discussions.
Improved team productivity by implementing efficient scheduling and task delegation methods.
Facilitated team building activities, strengthening cohesion and productivity of team.
Developed training program for new employees, speeding up their integration into team.