Hi, I’m
Emily Gardner
Department Management
Litchfield Park,AZ
Don’t judge each day by the harvest you reap, but by the seeds you plant.
Robert Louis Stevenson
Summary
Proactive Department Manager with excellent time management skills and ability to multitask while working within deadlines and time constraints. Proven hands-on experience in retail operations. Proficient in budgeting, inventory management and merchandising. Disciplined professional committed to driving sales goals and ensuring smooth functioning of retail environment.
Overview
6
years of professional experience
10
Years of Leadership Experience
Work History
Leslie’s Pool SupplyGoodyear, AZ
General Manager
05.2021 - 06.2022
Job overview
- Responsible for driving sales across commercial, service, and residential market towards $1M in Revenue.
- Trained, maintained, and organized a team of 2-5 members during peak and low seasons.
- Maintained neat and clean work areas for professional appeal via corporate guidelines.
- Attended and participated in District-Wide Leadership conference calls.
- Developed and executed sales plans with the Assistant Manager based off of sales and customer data.
- Managed Inventory Loss, Team Scheduling, Store to Store Coverage Assistance, and helped other Stores and Team members achieve above and beyond customer service.
- Maintained high store rating of ~80% or more store promoters from our direct customer feedback program.
RMSI Retail MerchandisingGoodyear, AZ
Temp Merchandising Assistant
02.2021 - 05.2021
Job overview
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Used pallet jacks to move and position merchandise.
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Updated pricing and signage to complete product displays.
Crumbl CookiesAvondale, AZ
General Manager
10.2019 - 01.2021
Job overview
- Responsible for all aspects of single bakery operations delivering $1.2M in annual revenue
- Assisted franchise owners with launch of two new store openings and assisted other stores with their everyday operations when needed
- Developed operations procedures and training material for baking and retail staff
- Managed budget implementations, employee reviews, training, schedules and contract negotiations
- Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency
TRAS Inc.Lancaster, CA
Tax Office Receptionist
01.2017 - 07.2018
Job overview
- Took delivery of packages and documents, applying appropriate internal policies relating to chain of possession.
- Scheduled initial and return appointments for Tax and Tax Attorney clients, adhering to internal policies while accommodating individual customer needs.
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Managed bookkeeping functions such as invoicing and account reconciliations.
- Processed tax payments, set up payment plans and worked with delinquent taxpayers to resolve issues.
Toys"R"UsLos Angeles, CA
Cashier, Trainer, Special Event Associate
11.2016 - 11.2017
Job overview
- Answered questions about store policies and concerns to support positive customer experiences
- Mentored new team members on POS system operation, customer service strategies and sales goals
- Addressed customer needs and made product recommendations to increase sales
SearsBurbank, CA
Retail Customer Service Associate
10.2014 - 01.2015
Job overview
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Folded and arranged merchandise in attractive displays to drive sales.
- Provided accurate information about promotions, customer programs and products, helping drive high customer retention.
- Maintained clean sales floor and straightened and faced merchandise.
- Greeted customers and helped with product questions, selections and purchases.
Education
Verdugo Hills Senior HighTujunga, CA
High School Diploma
08.2012 - 06.2016
Skills
Business development and planning
Systems and software programs
Coaching and mentoring
Relationship building
Sales expertise
Budget development
Employee scheduling
Operations management
Project Management
Verbal and written communication
Efficient multi-tasker
Affiliations
Southern California DeMolay - State Officer 2018-2019
Southern California Job's Daughter - Honored Queen - 2015
Verdugo Hills High - Senior Class Publicist, Prom Chair Assistant
Verdugo Hills High Art Program - Trashion Show Lead Manager 2013, 2014, and 2015
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
General Manager
Leslie’s Pool Supply
05.2021 - 06.2022
Temp Merchandising Assistant
RMSI Retail Merchandising
02.2021 - 05.2021
General Manager
Crumbl Cookies
10.2019 - 01.2021
Tax Office Receptionist
TRAS Inc.
01.2017 - 07.2018
Cashier, Trainer, Special Event Associate
Toys"R"Us
11.2016 - 11.2017
Retail Customer Service Associate
Sears
10.2014 - 01.2015
Verdugo Hills Senior High
High School Diploma
08.2012 - 06.2016