Hi, I’m
Emily Gardner
Department Management
Litchfield Park,AZ
Don’t judge each day by the harvest you reap, but by the seeds you plant.
Robert Louis Stevenson
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Summary
Proactive Department Manager with excellent time management skills and ability to multitask while working within deadlines and time constraints. Proven hands-on experience in retail operations. Proficient in budgeting, inventory management and merchandising. Disciplined professional committed to driving sales goals and ensuring smooth functioning of retail environment.
Overview
6
years of professional experience
10
Years of Leadership Experience
Work History
Leslie’s Pool SupplyGoodyear, AZ
General Manager
05.2021 - 06.2022
Job overview
- Responsible for driving sales across commercial, service, and residential market towards $1M in Revenue.
- Trained, maintained, and organized a team of 2-5 members during peak and low seasons.
- Maintained neat and clean work areas for professional appeal via corporate guidelines.
- Attended and participated in District-Wide Leadership conference calls.
- Developed and executed sales plans with the Assistant Manager based off of sales and customer data.
- Managed Inventory Loss, Team Scheduling, Store to Store Coverage Assistance, and helped other Stores and Team members achieve above and beyond customer service.
- Maintained high store rating of ~80% or more store promoters from our direct customer feedback program.
RMSI Retail MerchandisingGoodyear, AZ
Temp Merchandising Assistant
02.2021 - 05.2021
Job overview
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Used pallet jacks to move and position merchandise.
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Updated pricing and signage to complete product displays.
Crumbl CookiesAvondale, AZ
General Manager
10.2019 - 01.2021
Job overview
- Responsible for all aspects of single bakery operations delivering $1.2M in annual revenue
- Assisted franchise owners with launch of two new store openings and assisted other stores with their everyday operations when needed
- Developed operations procedures and training material for baking and retail staff
- Managed budget implementations, employee reviews, training, schedules and contract negotiations
- Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency
TRAS Inc.Lancaster, CA
Tax Office Receptionist
01.2017 - 07.2018
Job overview
- Took delivery of packages and documents, applying appropriate internal policies relating to chain of possession.
- Scheduled initial and return appointments for Tax and Tax Attorney clients, adhering to internal policies while accommodating individual customer needs.
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Managed bookkeeping functions such as invoicing and account reconciliations.
- Processed tax payments, set up payment plans and worked with delinquent taxpayers to resolve issues.
Toys"R"UsLos Angeles, CA
Cashier, Trainer, Special Event Associate
11.2016 - 11.2017
Job overview
- Answered questions about store policies and concerns to support positive customer experiences
- Mentored new team members on POS system operation, customer service strategies and sales goals
- Addressed customer needs and made product recommendations to increase sales
SearsBurbank, CA
Retail Customer Service Associate
10.2014 - 01.2015
Job overview
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Folded and arranged merchandise in attractive displays to drive sales.
- Provided accurate information about promotions, customer programs and products, helping drive high customer retention.
- Maintained clean sales floor and straightened and faced merchandise.
- Greeted customers and helped with product questions, selections and purchases.
Education
Verdugo Hills Senior HighTujunga, CA
High School Diploma
08.2012 - 06.2016
Skills
Business development and planning
Affiliations
Southern California DeMolay - State Officer 2018-2019
Southern California Job's Daughter - Honored Queen - 2015
Verdugo Hills High - Senior Class Publicist, Prom Chair Assistant
Verdugo Hills High Art Program - Trashion Show Lead Manager 2013, 2014, and 2015
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
General Manager
Leslie’s Pool Supply
05.2021 - 06.2022
Temp Merchandising Assistant
RMSI Retail Merchandising
02.2021 - 05.2021
General Manager
Crumbl Cookies
10.2019 - 01.2021
Tax Office Receptionist
TRAS Inc.
01.2017 - 07.2018
Cashier, Trainer, Special Event Associate
Toys"R"Us
11.2016 - 11.2017
Retail Customer Service Associate
Sears
10.2014 - 01.2015
Verdugo Hills Senior High
High School Diploma
08.2012 - 06.2016
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