Emily Garlinge
Hornchurch, Essex
Summary
Dedicated Client Service Partner at CSC with a strong history of expanding client portfolios and contributing to business growth. Proficient in budget reporting and compliance, utilising effective communication and project management skills to build lasting client relationships and deliver customized solutions. Experienced in managing corporate events to ensure alignment with both client requirements and organisational objectives.
Overview
11
11
years of professional experience
Work History
Client Service Partner
CSC
04.2022 - Current
- Serving as a trusted partner to 67 top-tier clients, providing expert guidance on brand protection and domain management strategies.
- Onboarding and leading client and internal projects to enhance portfolio performance and management.
- Conducting audits in compliance with ICANN policies by coordinating with registries and ensuring accurate, up-to-date data within SALESFORCE systems
- Identifying and developing new business opportunities to expand client portfolios
- Reviewing and updating client billing, payment processing for personal account structure
- Managing client compliance to meet evolving guidelines and requirements through utilising various resources to safeguard client brands
- Fostering strong client relationships through tailored service and personalised support
- Coordinated IT service requests and incident management with ServiceNow, reducing resolution times
- Leveraging Salesforce to create and deliver accurate client budget forecasts aligned with their annual expenditure
- Collaborating closely with directors and management to communicate and implement industry updates and company policy change
- Directed end-to-end corporate event planning, including budget management and serving as the company spokesperson
Service Desk Controller
EcoBat Battery Technologies
10.2020 - 04.2022
- Ensured timely preparation of financial statements, creation of purchase orders, and fulfillment of financial reporting
- Appointed and quoted sales strategically to achieve revenue goals and support monthly profit margins
- Liaising with clients to coordinate sales, calculate quotes, and schedule engineering fittings in alignment with timelines
- Managing multiple client accounts and overseeing the administration of contractual agreements
- Managing internal inventory and overseeing the creation and processing of internal stock orders
- Consistently surpassing personal and company profit goals
- Managed payroll processes using ADP, ensuring timely and accurate employee compensation
- Utilized Oracle for financial reporting and procurement management. This was utilised for budget reporting
DMD Output Associate
DST Systems
01.2015 - 10.2020
- Processed and analyzed client depositary cheques, ensuring precise allocation of funds between accounts for management companies
- 5 years of experience working with AWD, FAST, and Encorr systems
- Reviewing client anti-money laundering documentation to support thorough account screening and compliance
- Leading the team and ensuring compliance with key competencies including CASS, GDPR, Data Protection, and Financial Crime Prevention
- Leading internal meetings with management to plan weekly schedules and resource allocation, reviewing workload volume, and prioritising tasks effectively
Education
Extended Diploma - Distinction ** in Travel And Tourism
Chelmsford College
Chelmsford, Essex07-2012
Extended Diploma - Distinction ** in Travel And Tourism
Chelmsford College
Chelmsford, Essex07-2014
Skills
- Effective Teamwork and Communication
- Client Onboarding and Project Management
- Excellent written and verbal communication skills
- Software and Operating Systems Excel, Outlook, Powerpoint, Word
- Organisation and Problem Solving Skills
- Event Planning
- Budget Reporting
Timeline
Client Service Partner
CSC
04.2022 - Current
Service Desk Controller
EcoBat Battery Technologies
10.2020 - 04.2022
DMD Output Associate
DST Systems
01.2015 - 10.2020
Extended Diploma - Distinction ** in Travel And Tourism
Chelmsford College
Extended Diploma - Distinction ** in Travel And Tourism
Chelmsford College
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