0594884115
Summary
Dynamic professional with a proven track record in bar management at Village Tavern, excelling in customer service and team leadership. Expert in crafting seasonal drink menus and enhancing customer loyalty through exceptional service. Skilled in staff training and issue resolution, ensuring a welcoming atmosphere and efficient operations.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Bar Manager
Village Tavern
06.2022 - Current
- Closed out cash register and prepared cashier report at close of business.
- Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
- Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
- Mentored and trained staff members to ensure exceptional customer service standards.
- Maximized customer service by training staff, overseeing operations, and resolving issues.
- Crafted special drink and cocktail menu items for seasonal offerings.
Executive Assistant
Elizabeth Boykin Real Estate
10.2019 - 06.2022
- Handled confidential and sensitive information with discretion and tact.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
- Processed travel expenses and reimbursements for executive team and senior management group.
- Streamlined executive communication by managing emails, phone calls, and scheduling appointments.
- Organized and coordinated conferences and monthly meetings.
- Managed office inventory, tracking supplies and placing orders to ensure smooth daily operations.
- Answered high volume of phone calls and email inquiries.
Head Waiter
Department Of The Air Force
03.2012 - 09.2019
- Developed strong rapport with returning guests, leading to increased customer loyalty and positive reviews.
- Trained staff members on use of POS system.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Supervised server staff and simultaneously served personal section of tables.
- Successfully resolved customer complaints, ensuring satisfaction and maintaining a positive atmosphere.
- Upheld high standards of professionalism when dealing with customer issues, supporting serving staff, and waiting on tables.
Education
High School Diploma -
Warren Central High School
Indianapolis, IN05.2008
Skills
- Customer service
- Team leadership
- Problem-solving
- Staff training
- Responsible alcohol service
- Bar management
- Issue resolution
Certification
Food Handlers
MAST Certificate
Serve Safe Certification
Timeline
Bar Manager
Village Tavern
06.2022 - Current
Executive Assistant
Elizabeth Boykin Real Estate
10.2019 - 06.2022
Head Waiter
Department Of The Air Force
03.2012 - 09.2019
Food Handlers
MAST Certificate
Serve Safe Certification
High School Diploma -
Warren Central High School
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