Emily Garza
Winter Haven,FL
Summary
Dynamic and adaptable professional with a proven track record in educational and customer service roles, notably at Kelly Educational Staffing. Excelled in student engagement and multi-subject instruction, achieving high request rates for substitute teaching. Skilled in positive reinforcement and effective communication, consistently enhancing customer satisfaction and student learning outcomes.
Overview
6
6
years of professional experience
Work History
Substitute Teacher, K-12
Kelly Educational Staffing
01.2022 - Current
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
- Managed classroom behavior effectively, implementing clear expectations and consistent consequences for all students.
- Took over class for regular classroom teacher, managing assignments, student needs, and recordkeeping.
Server/Waitress
Dennys Restaurant
12.2020 - 10.2021
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Customer Service Representative
The Results Company
09.2018 - 04.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Packer Associate
Amazon
04.2019 - 04.2020
- Prepared packages for shipment following specific guidelines, reducing shipping errors and costly delays.
- Completed high-volume packing assignments quickly while maintaining strict quality standards.
- Supported quality control efforts by inspecting products for defects before packaging.
- Reduced product damage rates by carefully handling items during the packing process.
- Demonstrated flexibility in adapting to shifting priorities or sudden changes in workload due to unforeseen circumstances.
- Kept accurate records of packed items, updating tracking systems as needed for easy reference later on in the process.
- Collaborated with team members to ensure timely completion of daily packing tasks.
Education
Elementary Education
University of Phoenix
Tempe, AZHigh School Diploma -
Mulberry High School
Mulberry, FL05.2025
Skills
- Student engagement
- Positive reinforcement
- Multi-subject instruction
- Special needs support
- Literacy development
- Instructional strategies
- Language acquisition
- Artistic expression
- Lesson planning
- Behavior modeling
- Group and individual instruction
Timeline
Substitute Teacher, K-12
Kelly Educational Staffing
01.2022 - Current
Server/Waitress
Dennys Restaurant
12.2020 - 10.2021
Packer Associate
Amazon
04.2019 - 04.2020
Customer Service Representative
The Results Company
09.2018 - 04.2021
Elementary Education
University of Phoenix
High School Diploma -
Mulberry High School
Similar Profiles
Dawn ChurchDawn Church
Substitute Teacher, K-12 at Kelly Educational Staffing, Seminole County SchoolSubstitute Teacher, K-12 at Kelly Educational Staffing, Seminole County School
Brooke Stubbs-SmithBrooke Stubbs-Smith
Substitute Teacher, K-5 at Kelly Educational StaffingSubstitute Teacher, K-5 at Kelly Educational Staffing
Jahon LeeJahon Lee
Substitute Teacher at Kelly Educational StaffingSubstitute Teacher at Kelly Educational Staffing