Emily Gaver
Rockmart,GA
Summary
Experienced professional with over 9 years of cross-industry expertise. Implements robust operational frameworks to enhance customer experience and streamline operations. Utilizes strong analytical skills to deliver high-impact process improvements, leveraging deep operational knowledge and a proactive communication style to drive strategic initiatives and enhance performance. Highly organized with a proven track record in coordinating complex tasks and ensuring seamless operations. Adept at managing schedules, resources, and stakeholders to effectively achieve project goals. Renowned for fostering teamwork and adapting to dynamic environments, consistently making significant contributions to organizational success.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Lead Telesitter/ Supervisor
Wellstar Health System
06.2021 - Current
- Managed conflict resolution, ensuring positive outcomes for all parties involved in disputes or disagreements.
- Manage employee time and department scheduling using UKG and Smart Square.
- Streamline workflows, reducing turnaround time, ensuring compliance and enhancing patient care.
- Lead cross-functional teams to implement new policies, improving operational efficiency and staff adherence
- Coordinate with staff and assigned new assignments to team members based on skill level and availability.
- Create detailed departmental documents and layouts for professional presentations, enhancing clarity and communication.
- Coordinate with healthcare teams to enhance patient care and maintain safety standards, fostering a collaborative environment
- Demonstrated commitment to the organization's core values, leading by example and fostering a culture of excellence.
- Conducted evaluations for staff members, identifying areas of improvement and guiding professional development plans.
- Managed approximately 100 incoming calls, emails and faxes per day.
- Managed conflict resolution, ensuring positive outcomes for all parties involved in disputes or disagreements.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
Coder
Stability Rebooted
09.2020 - 03.2024
- Accurately coded 30 medical services per day, ensuring precise claim submissions and compliance.
- Swiftly resolved coding discrepancies, maintaining regulatory compliance and efficiency
- Collected patient payments and clarified EOBs, improving patient understanding and satisfaction
- Managed medical records and administrative tasks, streamlining processes and enhancing accuracy
- Reviewed patient charts to better understand health histories, diagnoses, and treatments.
- Resourcefully used various coding books, procedure manuals, and on-line encoders.
Liaison/ Catering Specialist
Wellstar Health System
05.2018 - 06.2021
- Coordinated communication across departments, ensuring seamless operations and effective collaboration
- Planned and executed events with management, contributing to successful outcomes
- Led cross-functional communication, ensuring seamless coordination among departments, enhancing operational efficiency
- Implemented event preparation strategies, collaborating with management, resulting in successful event execution and high attendee satisfaction
- Supported ongoing projects by tracking progress, maintaining documentation, and reporting to supervisors, boosting project completion rates
- Partnered with management to orchestrate successful events, enhancing attendee satisfaction and strengthening organizational reputation
- Demonstrated strong organizational and time management skills while managing multiple projects.
Service Professional - Manager/ Bartender
Longhorn Steakhouse
05.2015 - 05.2018
- Educated staff on organizational mission and goals to help employees achieve success.
- Frequently inspected production area to verify proper equipment operation.
- Optimized inventory management, ensuring seamless operations and cost-effective supply chain processes
- Cultivated team-oriented environment, significantly boosting employee satisfaction and reducing staff turnover rates
- Streamlined training processes, enhancing staff skills and operational efficiency while driving measurable performance improvements
- Adapted quickly to changing conditions or unexpected challenges, demonstrating flexibility without compromising performance.
- Increased customer loyalty by 20% through personalized attention and genuine care for their needs.
Education
Bachelor - Business Administration, Project Management
Devry University-Illinois
Chicago, IL05.2025
Associate -
Devry University-Illinois
Chicago, IL01.2023
Certificate - Medical Billing and Coding
Devry University-Illinois
Chicago, IL01.2022
High School - Honors, SkillsUSA, HOSA, Fine Arts, Career Pathways in General Medicine and Architecture
Chapel Hill High School
Douglasville, GA05.2014
Skills
- Training and mentoring
- Goal-Oriented
- Staff Management
- Employee Motivation
- Complex Problem-Solving
- Process Monitoring and Improvement
- Business Administration
- Time Management
- Attention to Detail
- Effective Communication - Verbal and written
- Customer Relationship Management (CRM)
- Schedule Preparation
- Team Leadership
Affiliations
- Service Board Member, NAMI, 01/01/22, Present
- Affiliate, AHIMA
- Affiliate, Project Management Institute, 01/01/22
Certification
- BLS - AHA - 2023, May
- RHIT - AHIMA - 2023, December
- AWS Solutions Architect Associate 2022 - Skillsoft
- CAPM - Skillsoft
Timeline
Lead Telesitter/ Supervisor
Wellstar Health System
06.2021 - Current
Coder
Stability Rebooted
09.2020 - 03.2024
Liaison/ Catering Specialist
Wellstar Health System
05.2018 - 06.2021
Service Professional - Manager/ Bartender
Longhorn Steakhouse
05.2015 - 05.2018
- BLS - AHA - 2023, May
- RHIT - AHIMA - 2023, December
- AWS Solutions Architect Associate 2022 - Skillsoft
- CAPM - Skillsoft
Bachelor - Business Administration, Project Management
Devry University-Illinois
Associate -
Devry University-Illinois
Certificate - Medical Billing and Coding
Devry University-Illinois
High School - Honors, SkillsUSA, HOSA, Fine Arts, Career Pathways in General Medicine and Architecture
Chapel Hill High School
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