Microsoft Office Applications
Emily Gaver
Rockmart,GA
Summary
Experienced professional with over 10 years of cross-industry expertise, implementing robust operational frameworks to enhance the customer experience and streamline operations. Utilizes strong analytical skills to deliver high-impact process improvements, leveraging deep operational knowledge and a proactive communication style to drive initiatives and performance. Highly organized with a proven track record in coordinating complex tasks and ensuring seamless operations. Knowledgeable with solid history of managing teams and driving operational success. Skilled in implementing strategic initiatives that enhance productivity and efficiency. Demonstrated ability in problem-solving and decision-making. Renowned for fostering teamwork and adapting to dynamic environments, consistently making significant contributions to organizational success.
Overview
11
11
years of professional experience
1
1
Certificate
Work History
Operations Supervisor - Telesitter
Wellstar Health System
06.2021 - Current
- Manage conflict resolution, ensuring positive outcomes for all parties involved in disputes or disagreements.
- Lead cross-functional teams to implement new policies, improving operational efficiency and staff adherence
- Work with staff and assign new assignments based on skill level and availability.
- Create detailed departmental documents and layouts for professional presentations, enhancing clarity and communication.
- Coordinate with healthcare teams to enhance patient care and maintain safety standards, fostering a collaborative environment
- Manage close to 100 distinct forms of communication every day—including telephone conversations and digital correspondence—leading to faster turnaround times without sacrificing quality or accuracy.
- Demonstrate commitment to the organization's core values, leading by example and fostering a culture of excellence.
- Accurately document patient behaviors and activities, focusing on objective, detailed observations to ensure a comprehensive understanding of patient needs.
- Manage department scheduling using UKG and Smart Square for 80 people.
- Actively contribute to a culture of informed decision-making by ensuring staff were aware of potential safety concerns and behavioral trends.
Coder
Stability Rebooted
09.2020 - 03.2024
- Accurately coded 30 medical services per day, ensuring precise claim submissions and compliance.
- Swiftly resolved coding discrepancies, maintaining regulatory compliance and efficiency.
- Managed medical records and administrative tasks, streamlining processes and enhancing accuracy.
- Reviewed patient charts to understand health histories, diagnoses, and treatments.
- Resourcefully used various coding books, procedure manuals, and on-line encoders.
Liaison/ Catering Specialist
WellStar Health System
05.2018 - 06.2021
- Planned and executed events with management, contributing to successful outcomes.
- Implemented event preparation strategies, collaborating with management, resulting in successful event execution and high attendee satisfaction.
- Supported ongoing projects by tracking progress, maintaining documentation, and reporting to supervisors, boosting project completion rates.
- Partnered with management to orchestrate successful events, enhancing attendee satisfaction and strengthening organizational reputation.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Service Professional & Management
Longhorn Steakhouse
05.2015 - 05.2018
- Supervised and supported team members, ensuring efficient operations and fostering a positive work environment, boosting satisfaction, and reducing turnover rates.
- Addressed and resolved complaints promptly and professionally, focusing on delivering exceptional customer service and maintaining satisfaction.
- Developed and delivered comprehensive training sessions for over 30 staff, resulting in increased employee engagement levels and improved service quality per customer feedback surveys.
- Frequently inspected production area to verify proper equipment operation.
- Optimized inventory management, ensuring seamless operations and cost-effective supply chain processes.
- Adapted quickly to changing conditions or unexpected challenges, demonstrating flexibility without compromising performance.
- Increased customer loyalty by 20% through personalized attention and genuine care for their needs.
- Displayed excellent time management skills by consistently completing tasks within deadline constraints while maintaining high-quality standards.
Education
BBA - Project Management
Devry University
Chicago, IL05.2025
Associate of Applied Science - Health Information Technology
Devry University
Chicago, IL04-2023
Certificate - Medical Billing And Coding
Devry University
Chicago, IL09-2022
Skills
- Training and mentoring
- Goal-Oriented
- Staff Management
- Employee Motivation
- Complex Problem-Solving
- Process Monitoring and Improvement
- Time Management
- Effective Communication - Verbal and written
- Customer Service
Affiliations
- National Alliance on Mental Illness
- American Health Information Management Association
- Project Management Institute
- The National Society of Leadership and Success
- Wellstar Diversity, Equity, Inclusion and Belonging
Certification
- Basic Life Support (BLS)- AHA - 2026, November
- Registered Health Information Technician (RHIT)- AHIMA - 2023, December
- AWS Solutions Architect Associate 2022 - Skillsoft
- CAPM: Project Management Methods 2024 - Skillsoft
Software
EPIC
3M-360
Google Applications
Smart Square
UKG and Kronos
Interests
Computer Building