Emily Gehrung
Colorado Springs,CO
Summary
A dedicated and loyal employee who loves to learn new skills and conquer all tasks! I have worked with many different kinds of people and served all types of customers/clients. I enjoy helping customers of all ages, races, or genders, and have assisted anyone from high net worth to homeless. I come from local, small business work history, having worked alongside my family for 8 years; and now have an established trust with my coworkers in a professional corporate environment. I pride myself on displaying open-mindedness, patience, and ambition in all situations.
Overview
9
9
years of professional experience
Work History
Retail Investment Services
TEKsystems
Colorado Springs, CO
11.2023 - Current
- Enhanced client satisfaction by providing exceptional customer service and addressing their concerns
- Referred and directed prospective and current clients to our licensed representatives
- Supported clients in times of loss, helping the inheritance process to be timely and straight forward by referring clients to a Life Events specialist
- Assisted clients with managing their accounts, facilitating transactions and providing general information on the products offered at T Rowe Price
- Assisted in account log in, updating contact information, adding beneficiaries and trusted contacts, and maintenance on automatic transactions
- Assisted in the close out or liquidation process for individual client accounts, as well as start the process for transfers to other financial institutions
- Verified client identity by following the USA Patriot Act before disclosing sensitive or personal information
- Followed regulations and gave the appropriate disclosures. Referred to provided resources to give accurate and updated information
- Remained professional in times of escalation, used de-escalation skills and referred to manager or supervisor for help if needed
- Trained new hires by conducting call simulations and call sit-ins
- Adapted to changes in my workplace, worked well with different teams or groups
- Arrived on time and never avoided calls
- Studied and passed the SIE as of June 17th, 2024!
Assistant Manager
Independent Records & Video
Colorado Springs, CO
06.2015 - 09.2023
- Managed day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored team members to enhance professional development and accountability in workplace.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Developed loyal and highly satisfied customer base
- Developed strategy to increase sales and drive profits
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Made hiring recommendations to increase company's productivity and profitability with quality workers.
- Opened and closed store and monitored shift changes
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Defined clear targets and objectives and communicated to other team members.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Warehouse operations, including unpacking and packing inventory, receiving and dereceiving inventory, sending inventory to other locations
- Charging for postage to send mail on Amazon via USPS
Cashier
Colorado Springs Flea Market
Colorado Springs, CO
07.2016 - 06.2019
- Greeted customers entering store and built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with returns, refunds and resolving transaction issues.
- Answered questions about store policies and addressed customer concerns.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Addressed customer needs and made product recommendations to increase sales.
- Upsold additional products and services to customers, increasing revenue.
- Handled cash with high accuracy and took care to check bills for fraud
- Used POS system to enter orders, process payments and issue receipts
- Learned duties for various positions and provided backup at key times
- Responded promptly to requests for assistance, spills and customer inquiries
- Maintained current knowledge of store promotions and highlighted sales to customers
- Processed refunds and exchanges in accordance with company policy
- Checked personal identifications during alcohol sales
- Conducted inventory counts by adding each item in stock and documenting via check-list
- Generated the most sales from assigned register each day
- Upkeep with general cleaning of customer bathroom, as well as deep-cleaning at the end of business hours
- Lifted boxes and equipment up to 50 lbs
- Responsible for cash-only transactions without POS system in place
- Responsible for transporting product and equipment with a motorized vehicle
Education
Bemis School of Art At The Fine Arts Center
Colorado Springs, COHigh School Diploma -
Sand Creek High School
Colorado Springs, CO05.2018
Skills
- Time Management
- Staff Training and Supervision
- Rent Collection
- Transaction Monitoring
- Employee Performance Evaluations
- Customer Service and Satisfaction
- Product and Service Knowledge
- Team Motivation, Orientating and Training
- Shift Coverage, Opening and Closing Oversight
- Handling Money, Cash Deposits and Receipts
- Retail Space Planning and Merchandising of Inventory
- Graphic Design, Project Management
- Securities Trading
- Team Collaboration
- Account Management
- Data Verification
Partially fluent in Spanish
I can understand and communicate basic Spanish, mostly relating to the food industry
Timeline
Retail Investment Services
TEKsystems
11.2023 - Current
Cashier
Colorado Springs Flea Market
07.2016 - 06.2019
Assistant Manager
Independent Records & Video
06.2015 - 09.2023
Bemis School of Art At The Fine Arts Center
High School Diploma -
Sand Creek High School