Summary
Overview
Work History
Education
Skills
Partially fluent in Spanish
Timeline
Generic

Emily Gehrung

Colorado Springs,CO

Summary

A dedicated and loyal employee who loves to learn new skills and conquer all tasks! I have worked with many different kinds of people and served all types of customers/clients. I enjoy helping customers of all ages, races, or genders, and have assisted anyone from high net worth to homeless. I come from local, small business work history, having worked alongside my family for 8 years; and now have an established trust with my coworkers in a professional corporate environment. I pride myself on displaying open-mindedness, patience, and ambition in all situations.

Overview

9
9
years of professional experience

Work History

Retail Investment Services

TEKsystems
Colorado Springs, CO
11.2023 - Current
  • Enhanced client satisfaction by providing exceptional customer service and addressing their concerns
  • Referred and directed prospective and current clients to our licensed representatives
  • Supported clients in times of loss, helping the inheritance process to be timely and straight forward by referring clients to a Life Events specialist
  • Assisted clients with managing their accounts, facilitating transactions and providing general information on the products offered at T Rowe Price
  • Assisted in account log in, updating contact information, adding beneficiaries and trusted contacts, and maintenance on automatic transactions
  • Assisted in the close out or liquidation process for individual client accounts, as well as start the process for transfers to other financial institutions
  • Verified client identity by following the USA Patriot Act before disclosing sensitive or personal information
  • Followed regulations and gave the appropriate disclosures. Referred to provided resources to give accurate and updated information
  • Remained professional in times of escalation, used de-escalation skills and referred to manager or supervisor for help if needed
  • Trained new hires by conducting call simulations and call sit-ins
  • Adapted to changes in my workplace, worked well with different teams or groups
  • Arrived on time and never avoided calls
  • Studied and passed the SIE as of June 17th, 2024!

Assistant Manager

Independent Records & Video
Colorado Springs, CO
06.2015 - 09.2023
  • Managed day-to-day operations to meet performance, quality and service expectations.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Mentored team members to enhance professional development and accountability in workplace.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Developed loyal and highly satisfied customer base
  • Developed strategy to increase sales and drive profits
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
  • Made hiring recommendations to increase company's productivity and profitability with quality workers.
  • Opened and closed store and monitored shift changes
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Established team priorities, maintained schedules and monitored performance.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Defined clear targets and objectives and communicated to other team members.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Identified and communicated customer needs to supply chain capacity and quality teams.
  • Warehouse operations, including unpacking and packing inventory, receiving and dereceiving inventory, sending inventory to other locations
  • Charging for postage to send mail on Amazon via USPS

Cashier

Colorado Springs Flea Market
Colorado Springs, CO
07.2016 - 06.2019
  • Greeted customers entering store and built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Restocked and organized merchandise in front lanes.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Answered questions about store policies and addressed customer concerns.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Addressed customer needs and made product recommendations to increase sales.
  • Upsold additional products and services to customers, increasing revenue.
  • Handled cash with high accuracy and took care to check bills for fraud
  • Used POS system to enter orders, process payments and issue receipts
  • Learned duties for various positions and provided backup at key times
  • Responded promptly to requests for assistance, spills and customer inquiries
  • Maintained current knowledge of store promotions and highlighted sales to customers
  • Processed refunds and exchanges in accordance with company policy
  • Checked personal identifications during alcohol sales
  • Conducted inventory counts by adding each item in stock and documenting via check-list
  • Generated the most sales from assigned register each day
  • Upkeep with general cleaning of customer bathroom, as well as deep-cleaning at the end of business hours
  • Lifted boxes and equipment up to 50 lbs
  • Responsible for cash-only transactions without POS system in place
  • Responsible for transporting product and equipment with a motorized vehicle

Education

Bemis School of Art At The Fine Arts Center
Colorado Springs, CO

High School Diploma -

Sand Creek High School
Colorado Springs, CO
05.2018

Skills

  • Time Management
  • Staff Training and Supervision
  • Rent Collection
  • Transaction Monitoring
  • Employee Performance Evaluations
  • Customer Service and Satisfaction
  • Product and Service Knowledge
  • Team Motivation, Orientating and Training
  • Shift Coverage, Opening and Closing Oversight
  • Handling Money, Cash Deposits and Receipts
  • Retail Space Planning and Merchandising of Inventory
  • Graphic Design, Project Management
  • Securities Trading
  • Team Collaboration
  • Account Management
  • Data Verification

Partially fluent in Spanish

I can understand and communicate basic Spanish, mostly relating to the food industry

Timeline

Retail Investment Services

TEKsystems
11.2023 - Current

Cashier

Colorado Springs Flea Market
07.2016 - 06.2019

Assistant Manager

Independent Records & Video
06.2015 - 09.2023

Bemis School of Art At The Fine Arts Center

High School Diploma -

Sand Creek High School
Emily Gehrung