Emily Gerhardson

• Increased client satisfaction by building strong relationships and addressing their needs promptly.
• Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
• Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
• Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
• Conducted regular account reviews to identify areas for improvement and ensure continued success.
• Negotiated contract terms with clients, securing favorable agreements for both parties.
• Actively participated in networking events within the industry, expanding professional connections and generating leads.
• Improved overall team productivity by implementing best practices in organization and time management.
• Assisted in the development of training materials for new hires, ensuring smooth onboarding process.
• Facilitated client meetings to gather feedback and adjust strategies accordingly, ensuring alignment with client objectives.
• Spearheaded coordination of cross-functional teams for delivering customized solutions that met client needs.

• Ensured staff-to-child ratios were consistently met, adjusting schedules and staffing levels when needed to maintain quality care.
• Maintained high levels of parent satisfaction through regular updates on child progress reports as well as hosting family engagement events.
• Optimized classroom layouts with age-appropriate materials that foster exploration, creativity, social-emotional development while also supporting academic growth.
• Enhanced childcare program quality by implementing innovative educational activities and hands-on learning experiences.
• Established a safe and nurturing environment for children to grow, learn, and thrive in by enforcing strict safety protocols.

• Contributed to a safer community by consistently prioritizing and triaging incoming calls based on urgency.
• Collaborated with other public safety agencies during joint operations, ensuring effective communication and resource allocation.
• Entered criminal record checks, driver's license numbers and warrants into telecommunications systems to fulfill officer requests.
• Fielded 911 emergency and non-emergency calls and determined level of support that was needed for response.
• Maintained detailed records of all dispatched events, providing documentation necessary for reporting purposes.
• Operated telephone and radio equipment to receive requests and reports from police officers, medical dispatch and firefighting crews.
• Monitored alarm systems and closed circuit televisions to dispatch appropriate police response to intrusions and trouble indicated alarms.

• Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
• Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
• Conducted regular performance evaluations for direct reports, identifying areas for improvement and setting development goals accordingly.
• Enhanced team productivity by providing ongoing training, coaching, and mentoring to staff members.

• Manages a shift and/or segment of guarding operations at multiple sites at the direction of line management

• Supervises Field Supervisors and other security personnel

• Coaches and trains personnel, responsible for first interaction/onboarding training within the account.

• Carries out administrative procedures in support of Branch operations such as Job Postings, Payroll etc.

• Additional duties may be assigned, and functions may be modified, according to business necessity

• In performing functions, duties or tasks, employees are required to know and follow safe work practices, and to be aware of company policies and procedures related to job safety, including safety rules and regulations

• Manages a shift and/or segment of guarding operations at multiple sites, including supervision of subordinate officers and supervisory staff; ensures that personnel deliver high quality service

• Ensures that service expectations are being met through regular contact with clients; evaluates service quality, inspects posts and initiates corrective action in a timely manner as necessary

• Meets with line management and/or client representatives for status updates weekly to address any actual or potential problems; provides support during client start-ups; provides input to security planning, assessments and surveys; reviews post orders and communicates requirements and changes to affected personnel

• Participates in and coordinates with line management regarding the orientation, training, development and retention of high caliber staff; ensures that each staff member is treated with dignity and respect; coaches’ employees and carries out disciplinary actions, as necessary

• Maintains a positive, professional environment in full compliance with applicable laws, regulations, policies and procedures; acts to ensure that staff members understand and comply with applicable laws, regulations, policies and procedures

• Communicates and coordinates with line management regarding scheduling, staffing, equipment, record keeping, and related matters, to ensure smooth delivery of services; makes scheduling and staffing adjustments as needed to meet client requirements while controlling labor costs; reviews reports to ensure that commitments have been met and client directions have been followed

• Provides input to company initiatives; promptly assists line management in the resolution of legal, financial, human resources, and administrative issues

• Observes and reports activities and incidents at an assigned client site, providing for the security and safety of client property and personnel.

• Makes periodic patrols to check for irregularities and to inspect protection devices and fire control equipment.

• Preserves order and may act to enforce regulations and directives for the site pertaining to personnel, visitors, and premises.

• Controls access to client site or facility through the admittance process

• Patrols assigned site on foot or in vehicle; checks for unsafe conditions, hazards, unlocked doors, security violations, blocked entrances and exits, mechanical problems, and unauthorized persons.

• Protects evidence or scene of incident in the event of accidents, emergencies, or security investigations.

• Responds to incidents of fire, medical emergency, bomb threat, flooding, water discharge, elevator emergency, hazardous materials, inclement weather, and other incidents.

• Prepares logs and reports as required.

• Coordinated with law enforcement agencies as required during high-stakes security incidents or investigations.
• Optimized response times to security incidents through effective communication and coordination with team members.
• Leveraged technology solutions to enhance real-time monitoring capabilities within the GSOC environment.

• Conducted regular patrols of facility to detect and deter security threats.
• Recorded incident reports with detailed accounts of occurrences.
• Monitored alarm systems and CCTV footage to enable prompt attention and response.
• Closely monitored alarm systems, responding promptly to alerts and coordinating appropriate action when necessary.
• Prepared and submitted reports to keep management informed of security activities and developments.
• Supervised and evaluated security staff performance to determine compliance with safety regulations.
• Managed a team of security officers, providing guidance, support, and performance evaluations to ensure a high level of professionalism.

• Observes and reports activities and incidents at an assigned client site, providing for the security and safety of client property and personnel.

• Makes periodic patrols to check for irregularities and to inspect protection devices and fire control equipment.

• Preserves order and may act to enforce regulations and directives for the site pertaining to personnel, visitors, and premises.

• Controls access to client site or facility through the admittance process Patrols assigned site on foot or in vehicle; checks for unsafe conditions, hazards, unlocked doors, security violations, blocked entrances and exits, mechanical problems, and unauthorized persons. Protects evidence or scene of incident in the event of accidents, emergencies, or security investigations.

• Responds to incidents of fire, medical emergency, bomb threat, flooding, water discharge, elevator emergency, hazardous materials, inclement weather, and other incidents.

• Specific duties or tasks may vary and be documented separately. The employee might not be required to perform all functions listed. Additional duties may be assigned, and functions may be modified, according to business necessity.

• Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
• Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
• Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
• Ensured proper functioning of security equipment by performing routine inspections, maintenance, and coordinating repairs as needed.

• Served high customer volumes during special events, nights, and weekends.
• Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
• Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
• Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
• Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
• Kept bar presentable and well-stocked to meet customer needs.
• Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.

• Responsible for all incoming and outgoing freight between buildings and customers

• Forklift Certified for any and all needs for inventory

• Proficient in the Inventory base of computer system E2: Used on a daily basis

• Processed all returns and Customer Service within the company for parts

• In charge of all computer transactions connected with freight

• Resolved discrepancies between physical counts and electronic records through thorough investigation and reconciliation efforts.
• Reduced stock discrepancies by diligently investigating variances and resolving issues promptly.
• Improved inventory accuracy by conducting regular audits and implementing an efficient tracking system.
• Trained new employees on proper inventory procedures, ensuring consistency in processes across the team.
• Performed data entry and completed proper paperwork.
• Created a cycle counting program to maintain accurate inventory records without disrupting daily operations.
• Collaborated with sales and production teams to forecast demand accurately and maintain optimal inventory levels.
• Managed vendor relationships to ensure timely deliveries of high-quality products at competitive prices.