EMILY G. GLAVIANO
Alexandria,LA
Summary
Achieved high levels of customer satisfaction through 19 years of dedicated service.,Utilized superior communication abilities to resolve customer issues promptly.,Maintained productivity in high-pressure environments, contributing to overall team success.
Overview
2027
2027
years of professional experience
Work History
Operations Manager
Wastequip, LLC
Alexandria, LA
2020 - Current
- Managed the day-to-day operations of a $13M plant with over 50 employees. Oversaw the work of all plant employees to ensure they meet safety, quality, production goals and company standards. Monitoring inventory control, production planning and scheduling, headcount efficiencies and creating and maintaining relevant budgets. Interviewing, onboarding, and training all new employees. Maintaining all HR required files, including personnel, JSA and yearly OSHA required training logs. Work cooperatively with all levels of employees, management, and external agencies as our facility’s ambassador, demonstrating our commitment to our values and culture. While in the role, orchestrated the overhaul of production lines, enhancing efficiency by over 60% on two separate production lines. Negotiated with local and national vendors to reduce variable manufacturing costs by 15%, saving the company over $150,000 annually.
Account Manager
Sutherland Global Services
Houston, TX
2015 - 01.2020
- Manage daily operations, establish daily priorities, and ensure client needs are handled effectively and timely while meeting cost, productivity and quality goals for client programs. Support business operations through analytics of key performance indicators and trends. Hands-on technique with forecasting and scheduling to cover required staffing. Promoting organizational success by consolidating and analyzing daily and monthly data for executive level decision making.
Training Specialist/Senior Team Manager
Sutherland Global Services
Alexandria, LA
2012 - 01.2015
- Developed, created, and executed training for a new government program for over 200 employees in multiple locations. Created CRM interface, used by all employees, containing a knowledgebase that was authored by our development team. Created and organized training manuals, multimedia visual aids, and other educational materials for compliance. Conducted classroom training, demonstrations, on-the-job training for staff development and continuing education for both large groups and individuals.
- Successfully instructed all on-boarded employees in customer service training to guarantee platinum customer service.
Education
Associate of Arts - Education
Monroe Community College
Rochester, NY01-2009
Skills
- Assisted in plant and warehouse operations to support daily activities
- Supported project management efforts to meet deadlines
- Facilitated production planning to optimize workflow
- Contributed to continuous improvement initiatives within the organization
- Participated in training programs to enhance team skills
- Promoted team building and development activities
- Aided in implementing lean manufacturing processes
- Applied six sigma principles to improve quality
- Helped maintain ISO compliance across operations
- Supported adherence to regulatory compliance standards
Timeline
Operations Manager
Wastequip, LLC
2020 - Current
Account Manager
Sutherland Global Services
2015 - 01.2020
Training Specialist/Senior Team Manager
Sutherland Global Services
2012 - 01.2015
Associate of Arts - Education
Monroe Community College