Emily Gibbs
Millsboro,DE
Summary
"Experienced Front Desk Receptionist and Call Center Specialist, with a proven track record of providing exceptional customer service and administrative support. Skilled in multitasking, problem solving, and communication. Adept at handling high-volume calls, managing calendars, and maintaining efficient office operations.
Overview
5
5
years of professional experience
Work History
Medical Receptionist
Delaware Cardiovascular Associates
08.2020 - Current
- Serves patients by greeting and helping them, scheduling appointments, and maintaining records and accounts.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Optimizes patients' satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by telephone.
- Protects patients' rights by maintaining confidentiality of medical, personal and financial information, while adhered to strict HIPAA guidelines to protect patient privacy.
- Ensures availability of treatment information by filing and retrieving patient records.
- Helps patients in distress by responding to emergencies
- Maintains operations by following policies and procedures, reporting needed changes.
- Maintains patient accounts by obtaining, recording, and updating personal and financial information.
- Obtains revenue by recording and updating financial information, recording and collecting patient charges, controlling credit extended to patients, and filing, collecting, and expediting third-party claims.
- Comforts patients by anticipating patients' anxieties, answering patients' questions, and maintaining the reception area.
- Contributes to team effort by accomplishing related results as needed.
- Transcribed phone messages and relayed to appropriate personnel.
- Completed patient referrals to other medical specialists.
- Notified manager of incidents and potential incidents relating to patients and staff for swift action.
- Printed prescription requests and queries in compliance with practice protocol.
- Performed various administrative tasks by filing, copying and faxing documents.
- Received and routed laboratory results to correct clinical staff members.
Member Service Representative
Teladoc
07.2018 - 06.2019
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled complaints with prompt, courteous service to uphold professional reputation.
- Responded to customer calls and emails to answer questions about products and services.
- Directly responding to members request for service including: completing registration, entering medical history, scheduling consultations, and making outbound calls to members.
- Interacting with various departments to obtain outstanding member and/or client issues.
- Ensuring HIPAA compliance for all policies and procedures.
- Offered exceptional customer service to differentiate and promote the company brand.
- Helped members resolve account problems and navigate internal systems to handle routine needs.
- Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
Education
High School Diploma -
Lancaster High School
Lancaster, TX06.2001
Skills
- Computer Proficiency
- EHR Software
- Multi-tasking
- Telephone skills Inbound/Outbound
- Customer Service
- Attention to detail
- Scheduling
- Credit card payment processing
- Clerical support
- Quality Assurance Controls
- Advising Patents
- Healthcare Administration
- Records Maintenance
- Record Processing
- Data Entry Software
Timeline
Medical Receptionist
Delaware Cardiovascular Associates
08.2020 - Current
Member Service Representative
Teladoc
07.2018 - 06.2019
High School Diploma -
Lancaster High School
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