Emily Gilbreath
Phoenix,OR
Summary
Dynamic professional with a proven track record at Cold Beers And Cheeseburgers, excelling in high-volume service and efficient cash management. Skilled in collaborative team support and customer engagement, I have consistently enhanced customer satisfaction and repeat business. Expert in point-of-sale operations, my approach combines a composed attitude with effective information retention to achieve operational excellence.
Overview
5
5
years of professional experience
Work History
Server /Keyholder Manager
Cold Beers And Cheeseburgers
Phoenix, AZ
03.2021 - Current
- Greeted customers, answered questions and recommended specials to increase profits.
- Informed customers of daily specials and signature menu items.
- Provided excellent customer service to ensure satisfaction.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
Wellness Advisor
The Flower Shop Dispensary
Phoenix, AZ
03.2021 - 03.2023
- Greeted customers with a friendly and inviting attitude.
- Educated customers on effects, medical benefits and overall experience of using cannabis products.
- Advised customers regarding safety measures necessary for cannabis consumption.
- Computed purchases and received and processed cash or credit payment.
- Monitored inventory levels and informed management when stock was low or depleted.
- Complied with federal, state, and local laws regarding the sale of marijuana products.
Assistant Manager
IHOP
Phoenix, Arizona
07.2020 - 02.2021
- Collaborated with management on developing strategic plans for achieving business goals.
- Managed customer service inquiries and complaints in a timely manner.
- Recruited and trained new employees to meet job requirements.
- Reviewed completed work to verify consistency, quality, and conformance.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Education
High School Diploma -
Cactus High
Glendale, AZ05-2019
Skills
- Collaborative Team Support
- Retention of Daily Menu Highlights
- High-Volume Service
- Efficient Cash Management
- Composed Attitude
- Point-of-Sale Operations Expertise
- Customer Engagement
- Effective Information Retention
Timeline
Server /Keyholder Manager
Cold Beers And Cheeseburgers
03.2021 - Current
Wellness Advisor
The Flower Shop Dispensary
03.2021 - 03.2023
Assistant Manager
IHOP
07.2020 - 02.2021
High School Diploma -
Cactus High
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