EMILY E. GILES
Atlanta,GA
Summary
Hardworking and successful business development professional with 20 years of experience committed to building trust and rapport to maintain customer loyalty. Results driven leader with proven ability to utilize data analysis to create strategies, add value and implement process change. Personal commitment to increase industry knowledge to grow company's success and provide timely solutions for issues. Skilled at building and maintaining customer relationships, developing partnerships and strengthening vendor connections. Exceptional sales, service and business planning knowledge.
Overview
20
20
years of professional experience
Work History
Business Development Representative
First Student
Atlanta, GA
05.2023 - Current
- Qualify opportunities from inbound leads from the First Student website and trade shows for the sales team.
- Conduct market research on school districts and key accounts to support business development efforts.
- Vet new RFPs by contacting districts and reviewing online resources such as GovWin, BidPrime and Central Bidding for viability.
- Conduct on site and virtual meetings with operational field team members to identify new business prospects.
- Partner with marketing to develop campaigns that educate districts on specific products and transportation solutions to generate new leads.
- Collaborate with the sales and operations team to create effective strategies for outreach by region.
- Work closely with IT team to leverage AI for strategic lead generation.
Procurement Buyer
Kerry Ingredients
Atlanta, GA
03.2022 - 01.2023
- Apply well-developed communication, interpersonal and collaboration skills to build effective working relationships with internal and external stakeholders
- Negotiate favorable terms, volume discounts and long-term contracts with suppliers for procurement of transportation services totaling approximately $215m in spend across 6 modes
- Collaborate effectively in cross-functional team-oriented environment with internal stakeholders to drive optimization projects and implement process change to improve efficiency
- Work closely with logistics manager to develop a strong category strategy to source the highest quality transportation providers and services
- Reviewed past due invoices with AP department to resolve billing discrepancies and mitigate any ongoing payment issues
- Analyzed market trends and competitor habits to make informed supplier recommendations to team
- Conduct yearly and interim RFPs to solicit bids from suppliers, update item information and maintain high level of service
- Manage supplier performance to ensure quality and service requirements are met through QBRs and scorecard review
Senior Team Lead
Redwood Logistics
Chicago, Atlanta, IL
02.2010 - 03.2022
- Train and mentor new hires in operations and customer management with proven abilities analyzing customer trends to anticipate capacity needs for future procurement requirements
- Provide specialized customer service via multiple communication channels with existing and new clients to resolve problems, grow business and find solutions
- Manage carrier capacity, commitments, service levels and rate negotiations with transportation providers to ensure market profitability
- Utilized Salesforce database to log calls and opportunities with customers and track tasks in pipeline
- Partner with accounting team to assist with aging reports, balance due invoices and payment status
- Responsible for over $8 million in sales annually for multiple partners and business units in addition to daily operational tasks, procuring transportation costs and learning a variety of TMS platforms
- Capture and record important operational and accounting data sets with Excel using shortcuts, pivots and formula functions to organize and maintain aging, KPIs, and tracking reports
- Lead trainer for the customer service and operations team; focus areas include time management, customer service, problem solving and proactive decision-making
- Collaborate with team to improve functionality and efficiency of in house TMS system, LoadRunner, leading to streamlined day to day processes, EDI compliance and enhanced user effectiveness
- Placed orders and answered customer questions in-person, through email and over phone to maximize customer service
- Presented products and services to prospective and existing customers to meet client needs and increase sales
Inside Sales Associate/Office Manager
Marshall Associates, Inc
Chicago, IL
08.2005 - 02.2010
- Supported 6 nationwide sales associates through order management, data and product information collection, inventory analysis, and day-to-day customer service support to all accounts
- Streamlined operations through the cross-docking program to provide exemplary LTL service for 3 major nationwide customers in addition to multiple smaller local accounts
- Entered domestically shipped orders, maintained back order statuses, provided accurate tracking information to customers, and analyzed freight costs to provide the most cost effective logistical options
- Inside sales and business development functions including new product set up, key account management, customer relationship maintenance, order fulfillment, and outside sales support to five major vendors
- Created and maintained logging processes to reduce redundancy, improve accuracy and efficiency, and achieve organizational objective of the company
- Developed in-depth understanding of consumer demographics, needs and trends
Education
Bachelor of Arts - Spanish and Communication Management
Bon Secours Volunteer Ministry
09.2005
University of Dayton
05.2004
Skills
- Teamwork and Collaboration
- Verbal and Written Communication
- Client Support and Account Management
- Complex Problem Solving and Proactive Decision Making
- Proficient in Microsoft Office, Salesforce, Tableau
- Negotiation and Conflict Resolution
- Pricing Strategy and Procurement
- Product Development and Lifecycle
- Customer Demographics Understanding
Additional Information
- O-I 2015 3PL of the Year Award for Logistics Excellence for operational achievements in proactive decision-making, problem solving, and customer satisfaction
- Strive Logistics 2012 Breakout Year Award for outstanding performance in business development and team building
Timeline
Business Development Representative
First Student
05.2023 - Current
Procurement Buyer
Kerry Ingredients
03.2022 - 01.2023
Senior Team Lead
Redwood Logistics
02.2010 - 03.2022
Inside Sales Associate/Office Manager
Marshall Associates, Inc
08.2005 - 02.2010
Bachelor of Arts - Spanish and Communication Management
Bon Secours Volunteer Ministry
University of Dayton