Emily Gilleland
Chesapeake,United States
Summary
Results-driven and highly motivated professional with a strong work ethic and a proven track record of managing tasks and operations efficiently. Known for adaptability, problem-solving, and a proactive attitude in fast-paced environments. Skilled in multitasking, team leadership, and process optimization, with a focus on enhancing operational efficiency and achieving organizational goals. Ready to bring strong organizational and management abilities to an office manager role, ensuring smooth operations and seamless team coordination.
Overview
19
19
years of professional experience
Work History
Sales Auditor
Dollar Tree Store Support Center
Chesapeake, VA
02.2023 - Current
- Conduct daily audits of sales transactions and reconcile financial records for accuracy and compliance.
- Analyze sales metrics and provide strategic insights to management.
- Identify and mitigate potential fraud, ensuring proactive loss prevention strategies.
- Train new staff on auditing procedures and ensure adherence to best practices.
- Collaborate with teams to optimize sales processes and improve operational performance.
- Manage timelines for end-of-period sales closure, ensuring timely and accurate completion.
Visual Merchandiser
H&M Hennes & Mauritz
Chesapeake, VA
10.2018 - 09.2022
- Managed store schedules, staffing, and visual merchandising strategies to enhance customer experience and drive sales.
- Trained staff on visual merchandising, customer service, and operational procedures.
- Led seasonal store layout changes and collaborated with sales teams on promotional strategies.
- Utilized sales data to optimize product displays and boost underperforming items.
Freelance Event Coordinator
Self-employed
Macon, GA
05.2006 - Current
- Plan and coordinate events including weddings, parties, and corporate gatherings, ensuring seamless execution.
- Manage budgets, vendor relations, and logistics to deliver successful events.
- Develop floor plans, schedules, and contracts to streamline event operations.
- Provide on-site management to address issues and ensure smooth event flow.
Event Coordinator
Hampton Roads VegFest
Chesapeake, Virginia
07.2017 - 12.2019
- Coordinated vendors, logistics, and staff for events, ensuring efficiency and cost-effectiveness.
- Oversaw event schedules, staffing, and venue coordination for smooth operations.
- Negotiated contracts with vendors and handled financial aspects, including invoicing and fee collection.
Bartender/Server, Trainer, & Expo Lead
Buffalo Wild Wings
Chesapeake, Virginia
07.2014 - 08.2018
- Delivered excellent customer service in a fast-paced environment, building rapport with guests to foster repeat business.
- Managed cash drawer, reconciled transactions, and ensured accuracy in register balances.
- Trained and mentored new staff, enhancing team performance and operational efficiency.
- Led expo operations, ensuring timely and accurate food delivery during peak hours.
Bartender/Server Shift Leader
Cheddar's Casual Cafe
Macon, GA
03.2008 - 05.2014
- Trained and onboarded new staff, ensuring a smooth integration into the restaurant environment.
- Supervised service staff, maintained high hospitality standards, and ensured readiness for service.
- Managed cash drawer and processed payments, ensuring accuracy in financial transactions.
Education
Some College (No Degree) - Psychology
Macon State College
MaconSkills
Administrative & Organizational
- Scheduling & Calendar Management
- Timekeeping & Budget Monitoring
- Vendor & Contract Negotiations
- Data Interpretation & Reporting
- Office Operations & Efficiency
- Sales Optimization & Auditing Procedures
Leadership & Team Management
- Training, Coaching & Staff Development
- Team Engagement & Bonding Activities
- Mediation & Perspective-Sharing
- Effective Communication & Team Collaboration
- Process Improvement & Implementation
Project & Event Coordination
- Special Events Planning & Execution
- Resource Allocation & Logistics Management
- Client & Vendor Relationship Development
Customer Service & Communication
- Excellent Customer Service & Client Relations
- Brand & Company Standards Enforcement
- Conflict Resolution & Service Recovery
References
References available upon request.
Timeline
Sales Auditor
Dollar Tree Store Support Center
02.2023 - Current
Visual Merchandiser
H&M Hennes & Mauritz
10.2018 - 09.2022
Event Coordinator
Hampton Roads VegFest
07.2017 - 12.2019
Bartender/Server, Trainer, & Expo Lead
Buffalo Wild Wings
07.2014 - 08.2018
Bartender/Server Shift Leader
Cheddar's Casual Cafe
03.2008 - 05.2014
Freelance Event Coordinator
Self-employed
05.2006 - Current
Some College (No Degree) - Psychology
Macon State College
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