Emily Glover
Florence,AL
Summary
Certified Pharmacy Technician with extensive experience in retail pharmacy, high-volume call centers, and remote healthcare support. Skilled in coordinating prescription fulfillment, verifying medical documentation, and facilitating clear communication between patients, providers, and pharmacies. Proven ability to manage complex workflows and provide empathetic, solutions-focused service in fast-paced environments. Adept at multitasking across phone, chat, and digital platforms to ensure timely medication access and exceptional patient experiences. Tech-savvy, detail-oriented, and excited to contribute to a mission-driven telemedicine team focused on personalized, concierge care.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Pharmacy Technician
Fountain Vitality
Remote, FL
09.2025 - Current
- Processed and dispensed medications accurately to ensure patient safety.
- Maintained compliance with regulatory standards and pharmacy policies consistently.
- Collaborated with healthcare professionals to coordinate patient care and medication therapy management.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
Nursing Assistant
NHC Scott
Lawrenceburg, Tennessee
05.2025 - Current
- Assisted nursing staff in delivering direct patient care, including monitoring vital signs, glucose levels, and overall health status.
- Responded promptly to call lights and provided timely assistance to enhance patient comfort, safety, and quality of care.
- Supported patients with daily living activities such as bathing, eating, toileting, and ambulation, while preserving dignity and privacy.
- Transferred and repositioned patients safely using proper equipment and mobility techniques.
- Maintained accurate documentation of patient care activities and reported health concerns to the clinical team.
- Adhered to HIPAA regulations and upheld confidentiality when handling patient information and medical records.
Customer Experience Agent
Conduent/ Novo Nordisk
Sommerville, NJ
08.2020 - 05.2025
- Supported underinsured and uninsured patients by facilitating access to insulin and non-insulin medications through patient assistance programs.
- Accurately entered and updated patient and medication data across multiple systems, utilizing Microsoft Office tools including Word, Excel, Access, and Outlook.
- Ensured compliance and accuracy in patient accounts by regularly reviewing medical and eligibility information for completeness and correctness.
- Delivered exceptional customer service by responding to inquiries, resolving concerns, and processing medication requests in a timely and professional manner.
- Maintained open communication with patients, physicians, and healthcare providers to verify information and coordinate medication delivery.
- Protected patient privacy by handling sensitive health and insurance information in compliance with HIPAA and organizational guidelines.
Pharmacy Technician
Rite Aid
US
04.2018 - 07.2020
- Accurately counted, measured, and prepared medications in accordance with pharmacy protocols and state/federal regulations.
- Verified patient and insurance information, ensuring completeness and accuracy to support safe and efficient prescription processing.
- Maintained detailed records and registries for controlled substances, upholding legal standards and strict compliance with drug storage procedures.
- Processed patient payments, including co-pays, while providing courteous and informative customer service in a fast-paced retail setting.
- Reviewed prescriptions for correct dosage, potential drug interactions, allergies, and contraindications prior to pharmacist approval.
- Filled and dispensed an average of 50–75 prescriptions daily with high attention to accuracy, patient safety, and confidentiality.
- Supported HIPAA compliance through careful handling of sensitive patient information and documentation.
Pharmacy Technician
Walgreen's Call Center
Muscle Shoals, AL
06.2017 - 03.2018
- Delivered exceptional customer service to patients, providers, and healthcare professionals with professionalism and empathy in a high-volume call center environment.
- Ensured strict adherence to HIPAA guidelines by maintaining patient confidentiality when handling medical records and sensitive health data.
- Resolved patient concerns and prescription issues efficiently while preserving positive relationships and customer satisfaction.
- Verified prescription accuracy, measured medications, and confirmed dosages in accordance with pharmacy protocols and patient safety standards.
- Collaborated with pharmacists and care teams to support timely and accurate medication processing.
- Maintained detailed documentation and upheld accuracy and compliance in all data entry and communication.
Education
Honors | General -
Mars Hill Bible School
Florence, AL01-2005
Skills
- Quality Assurance & Accuracy Checks
- Data Entry & Time Management
- Adaptability in Fast-Paced Settings
- Leadership Potential
- Analytical Skills
- Pharmacy ethics
Certification
- Nursing Assistant
- Pharmacy Technician
Timeline
Pharmacy Technician
Fountain Vitality
09.2025 - Current
Nursing Assistant
NHC Scott
05.2025 - Current
Customer Experience Agent
Conduent/ Novo Nordisk
08.2020 - 05.2025
Pharmacy Technician
Rite Aid
04.2018 - 07.2020
Pharmacy Technician
Walgreen's Call Center
06.2017 - 03.2018
Honors | General -
Mars Hill Bible School