Emily Goettl
Racine,WI
Summary
Proven customer service expert with a track record of enhancing guest satisfaction at Kwik Trip and Rocky Rococo's by delivering high-quality food service and resolving complaints with professionalism. Skilled in cash handling and conflict resolution, demonstrating adaptability and a commitment to excellence. Boosted team efficiency through innovative workflow protocols, embodying dependability and flexibility.
Overview
5
5
years of professional experience
Work History
Cashier / Food Service
Kwik Trip
07.2021 - 08.2024
- Greeted guests entering store and responded promptly to guest needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Collaborated with the kitchen team to deliver high-quality food service during peak hours without compromising on presentation or taste.
- Assisted guests with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved guest complaints professionally, leading to improved guest relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Optimized workflow efficiency by creating standardized protocols for common tasks such as food service operations and meal planning.
- Ensured timely delivery of fresh, hot food to the hot spot, supporting efficient food service operations during peak hours.
- Enhanced guest satisfaction by providing efficient and friendly food service to guests.
- Prepped food for daily food service.
Cashier
Rocky Rococo Pizza
09.2019 - 06.2021
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Addressed customer needs and made product recommendations to increase sales.
- Strengthened team morale and cooperation by assisting coworkers during peak hours.
- Handled cash with high accuracy and took care to check bills for fraud.
Education
High School Diploma -
Racine Lutheran
Racine, WI05.2021
Skills
- Customer Service
- Time management skills
- Professionalism and Courtesy
- Conflict Resolution
- Honest and Dependable
- Adaptable and Flexible
Hobbies
In my spare time I enjoy painting, hiking, walking my dog, and playing pickleball.
Timeline
Cashier / Food Service
Kwik Trip
07.2021 - 08.2024
Cashier
Rocky Rococo Pizza
09.2019 - 06.2021
High School Diploma -
Racine Lutheran
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