Summary
Overview
Work History
Education
Skills
Timeline
Server
Emily Goldman

Emily Goldman

233 Atlantic St Apt 2L Quincy,MA

Summary

Service-oriented professional with Summa Cum Laude honors in Psychology from the University of Massachusetts, Boston. Brings a strong foundation in strategic research, ethical judgment, and problem-solving under pressure from both academic and high-stakes service environments. Skilled in interpreting complex information, maintaining professionalism in dynamic settings, and delivering consistent, people-centered results.

Overview

13
13
years of professional experience

Work History

Server

Del Frisco's Double Eagle Steakhouse
06.2023 - Current
  • Deliverers high-stakes fine dining service in a fast-paced, pressure-driven environment. Selected through a competitive, performance-based hiring process.
  • Quickly manages unpredictable, active needs of many guests simultaneously, maintaining organization, clarity, calmness, and customized solutions for guests' diverse background, preference, and medical/religious restrictions.
  • Operates as a leader, quick to independently resolve guest issues to reduce escalations and protect team flow. Known for reliability and high performance.
  • Voluntarily completed formal Sommelier coursework to enhance expertise and exceed role expectations, demonstrating a continuous desire to excel.
  • Handles guest concerns with professionalism and efficiency, turning challenges into positive experiences and reinforcing guest loyalty.

Server

Bostonia Public House
08.2022 - 05.2023
  • Ensured exceptional guest experiences in an upscale pub with private dining by providing timely, collaborative service and maintaining composure under pressure, similar to the high standards and expectations upheld at Del Frisco’s.
  • Communicated clearly with front and back of house teams to ensure accuracy and personalized attention for each table.
  • Demonstrated adaptability and composure by independently assuming bartending responsibilities during unexpected staffing shortages, learned drink specifications and bar layout in real time to ensure uninterrupted service and preserve a seamless guest experience.

Server

Legal Sea Foods (Various Locations)
01.2012 - 02.2023
  • Served at four high-volume locations: Braintree (Jan–July 2012), Copley Square (July 2012–Aug 2015), Park Square (Aug 2015–Mar 2020), and Somerville (June 2021–Feb 2023).
  • Delivered personalized, high-volume service, matching the pace and precision expected at Del Frisco’s, while accommodating complex dietary restrictions and adapting to a diverse range of guest preferences.
  • Maintained professionalism, empathy, and efficiency during peak periods and unforeseen service disruptions.
  • Onboarded and mentored new servers by providing clear, consistent training on menu knowledge, service standards, and operational procedures.
  • Enhanced guest satisfaction and boosted restaurant revenue through strategic, guest-tailored menu recommendations.

Psychology Intern

QCAP Head Start Program
05.2017 - 08.2017
  • Completed 180+ hours in a direct-service internship supporting children and families in an educational setting
  • Attended weekly staff meetings and case discussions with mental health professionals, educators, and a corresponding internship class contributing insights while maintaining client confidentiality
  • Supported licensed professionals in addressing complex psychiatric, developmental, and social needs across diverse populations children & families
  • Maintained professional communication with site supervisors and adhered strictly to all ethical, legal, and agency policies, including confidentiality
  • Engaged in structured supervision and continuous performance evaluation, integrated feedback to strengthen service delivery
  • Demonstrated high emotional intelligence and adaptability when working with vulnerable populations in emotionally charged environments
  • Practiced self-directed learning through weekly academic seminars, reflective journals, and applied case study analysis
  • Delivered a formal client case presentation using disguised identifiers, included a written handout and visual timeline to contextualize behavioral history and services
  • Produced multiple academic deliverables including media analyses, critical response essays, and an integrative final paper linking field experience to psychological theory and systemic service gaps
  • Applied analytical thinking and inquiry-based problem solving to assess institutional goals, client outcomes, and areas for improvement in community-based care
  • Cultivated professional ethics, self-awareness, and service orientation while exploring career direction in a structured academic and clinical framework

Research Assistant Intern

UMass Boston, ABCD Lab
01.2017 - 08.2017
  • Student research assistant for the now published Early Screening Project, focused on screening young children for Autism Spectrum Disorder (ASD) (directed study psychology course credit)
  • Participated in weekly interdisciplinary lab meetings alongside graduate students and research staff to discuss findings and study protocols
  • Assisted families, including non-English speaking participants with professionalism and sensitivity
  • Operated video recording equipment from behind a two-way mirror to document early childhood ASD assessments for research accuracy
  • Performed post-session data entry and file organization, ensuring integrity and completeness of study records
  • Maintained and executed a detailed procedural checklist to verify all research tasks were completed accurately and in compliance with study protocols

Education

Bachelor of Arts - Psychology

University of Massachusetts, Boston
Boston, MA
08-2017

Skills

  • Strategic, Detail-Oriented Researcher: Trained to ask layered, theory-informed questions to reverse-engineer problems and uncover facts
  • Clear & Ethical Communicator: Skilled in writing concise, accurate instructions under pressure and in adapting tone and language for diverse audiences
  • Emotional Intelligence & Composure: Maintains professionalism, honesty, and steady leadership even during high-conflict or unpredictable circumstances
  • Service-Driven & Team-Oriented: Motivated by responsibility to others, consistently supports team success and client outcomes with empathy and integrity
  • Efficient Delegator & Systems Thinker: Knows when to seek external input, how to allocate tasks, and how to structure workflows for optimal results
  • Resource-Aware & Results-Focused: Balances multiple commitments, time, and efficiency in solving real-world problems and pursuing impactful outcomes

Timeline

Server

Del Frisco's Double Eagle Steakhouse
06.2023 - Current

Server

Bostonia Public House
08.2022 - 05.2023

Psychology Intern

QCAP Head Start Program
05.2017 - 08.2017

Research Assistant Intern

UMass Boston, ABCD Lab
01.2017 - 08.2017

Server

Legal Sea Foods (Various Locations)
01.2012 - 02.2023

Bachelor of Arts - Psychology

University of Massachusetts, Boston

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