Emily Gomez
Hartford,CT
Summary
To make use of my interpersonal skills to achieve the goals of a company that focuses on customer experience. Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
23
23
years of professional experience
Work History
Customer Contact Parts
Bucher Emhart Glass
08.2013 - Current
- Enhanced customer satisfaction by resolving issues promptly and professionally.
- Improved internal communication by collaborating closely with various departments to ensure smooth operations in the sales process.
- Developed strong relationships with clients, leading to increased repeat business and consistent sales growth.
- Consistently met and exceeded performance goals for resolution time, and overall customer satisfaction.
- Prepared all documents needed for export and customs purposes.
- Prepared quotes, orders and invoices for customers
- Trained new personnel regarding company operations, policies and services.
- Assisted in month-end closing procedures, ensuring all invoices were processed on time to reflect accurate financial statements.
- Demonstrated adaptability during peak workload periods while maintaining high-quality results and meeting tight deadlines.
- Aided audit preparation efforts by maintaining organized records and promptly addressing auditor inquiries.
- Effectively communicated with clients about payment needs and kept updated, detailed and accurate ledgers.
- Matched purchase orders with invoices and recorded necessary information.
- Managed timely and effective replacement of damaged or missing products.
- Managed customer order scheduling changes.
School Bus Driver
First Student
07.2011 - 11.2013
- Demonstrated professionalism at all times while engaging with students, parents, colleagues, and administrators alike during daily duties.
- Completed pre-trip and post-trip bus inspections and documented info in vehicle logs.
- Created and enforced bus rules and kept expectations posted.
Assistant Store Manager
Verizon Wireless
08.2004 - 02.2010
- In charge of 16 sales representatives and 6 technicians
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Helped sales representatives’ sale products in order to achieve overall monthly sales goals
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Created and maintained safe and secure work environments for employees.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Facilitated internal audits and prepared detailed reports on findings.
Customer Service/ Sales Representative
Barclays International Realty
01.2003 - 08.2004
- Managed daily operations, ensuring timely completion of tasks and maintaining a well-organized work environment.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Handled sensitive information with discretion by adhering to confidentiality protocols at all times.
- Ordered home inspections
- Managed accurate and fully compliant AP/AR operations by documenting expenses, reconciling accounts and correcting discrepancies.
- Worked hand in hand with attorneys to complete the buying and selling process
- Review sales files to ensure all customer’s transactions were performed with integrity
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
Photo Lab Supervisor
CVS Pharmacy
01.2002 - 08.2004
- Managed a team of photo lab technicians, providing training and guidance to ensure optimal performance.
- Improved photo lab efficiency by streamlining workflow processes and implementing organizational systems.
- Oversaw equipment maintenance schedules, ensuring optimal functionality for all machinery within the photo lab.
- Monitored inventory levels closely to avoid stockouts or overstocks of essential supplies required for daily operations.
- Supervised ongoing daily production phases.
Education
High School Diploma -
Hartford Public High School
Hartford, CTAssociates in General Studies -
Goodwin University
East Hartford, CT2014
Skills
- Bilingual
- Administrative Support
- Critical Thinking
- Team Leadership
- Follow-up skills
- Problem-solving abilities
- Computer Proficiency
- Quality Control
- Scheduling
- Staff education and training
Languages
Spanish
Native or Bilingual
Timeline
Customer Contact Parts
Bucher Emhart Glass
08.2013 - Current
School Bus Driver
First Student
07.2011 - 11.2013
Assistant Store Manager
Verizon Wireless
08.2004 - 02.2010
Customer Service/ Sales Representative
Barclays International Realty
01.2003 - 08.2004
Photo Lab Supervisor
CVS Pharmacy
01.2002 - 08.2004
High School Diploma -
Hartford Public High School
Associates in General Studies -
Goodwin University
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