Emily Gonzales
Nacogdoches,TX
Summary
Dynamic Shift Leader Manager with a proven track record at Pizza Hut, excelling in team management and conflict resolution. Skilled in inventory control and employee training, I fostered a high-performance environment, enhancing customer satisfaction and loyalty. Recognized for effectively resolving complaints and maintaining operational excellence under pressure.
Overview
10
10
years of professional experience
Work History
Shift Leader Manager
Pizza Hut
05.2021 - Current
- Supervised front-line staff, ensuring adherence to customer service standards and operational procedures.
- Managed inventory control processes, optimizing stock levels and minimizing waste.
- Trained new team members on food safety regulations and operational protocols.
- Coordinated shift schedules to ensure adequate staffing during peak hours.
- Monitored kitchen operations to ensure compliance with health and safety guidelines.
- Trained and mentored new employees to maximize team performance.
- Resolved customer complaints promptly and professionally, fostering positive relationships and maintaining brand loyalty.
- Adapted quickly to changing circumstances during shifts by reallocating resources effectively while maintaining a high level of customer satisfaction.
- Exercised composure under pressure and in escalated customer service scenarios.
Server
Pizza Hut
10.2015 - 05.2021
- Provided exceptional customer service to enhance guest satisfaction and loyalty.
- Accurately processed orders and managed payments using point-of-sale system.
- Maintained cleanliness and organization of dining area to promote a welcoming environment.
- Assisted in training new team members on service procedures and company standards.
- Handled customer inquiries and resolved issues promptly to maintain positive experiences.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Shoulder Cutter
Pilgrim Pride
08.2019 - 04.2020
- Adhered to safety protocols, minimizing risks and ensuring compliance with industry standards.
- Monitored product quality during cutting process, identifying and resolving issues promptly.
- Prepared poultry by cleaning, cutting and discarding inedible parts.
- Effectively communicated any concerns regarding material quality or availability to responsible parties in order to minimize delays in production schedules.
Shift Leader Manager
Petsense
01.2018 - 08.2018
- Tracked receipts, employee hours, and inventory movements.
- Excelled in every store position and regularly backed up front-line staff.
- Implemented safety protocols to maintain a hazard-free work environment, ensuring employee well-being and compliance with industry standards.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Traveled to other locations to properly address inventory and maintenance concerns.
Education
High School Diploma -
Nacogdoches Highschool
Nacogdoches, TX05.2016
Certification - Phlebotomy
Angelina College
Lufkin, TX05.2016
Skills
- Verbal and written communication
- High adaptability and fast learning
- Decision-making
- Team building
- Conflict resolution
- Team management
- Punctual and reliable
- Training and mentoring
- Energetic and enthusiastic
- Handling customer complaints
Timeline
Shift Leader Manager
Pizza Hut
05.2021 - Current
Shoulder Cutter
Pilgrim Pride
08.2019 - 04.2020
Shift Leader Manager
Petsense
01.2018 - 08.2018
Server
Pizza Hut
10.2015 - 05.2021
High School Diploma -
Nacogdoches Highschool
Certification - Phlebotomy
Angelina College