Emily Gonzalez
Houston,TX
Summary
Ambitious professional in the behavioral health field with vast experience in administrative operations in several setting, including clinical and client-based services. Fast-learning, with a compassionate and proactive communication style that is tailored to the uniqueness of individuals and circumstance. Excited to join a team with similar passions and drives for a great experience and beneficial service!
Overview
7
7
years of professional experience
Work History
Clinic/Intake Coordinator
Apara Autism Centers
Houston, TX
06.2022 - Current
- Develop and maintain parent communication of relevant clinical procedures, special events, and client-related updates.
- Coordinate the intake process for new clients, including scheduling initial assessments and providing necessary paperwork.
- Provide information and community resources to families seeking guidance, and conducted interviews to determine eligibility for services.
- Maintained accurate records of client intakes in electronic database system in compliance with HIPPA standards.
- Collaborate with multidisciplinary team members to ensure quality care is provided to all clients.
- Act as liaison between leadership team and clinical therapy staff to moderate communication of needs and expectations for clinical efficacy.
- Delegated and supported training process of onboarding therapy staff.
- Oversaw progress towards clinic performance goals and expectations, in collaboration with clinical director.
Operations Manager
Clique Salon
Houston, TX
06.2017 - 08.2022
- Managed scheduling, training and inventory control.
- Analyzed and controlled supplies and equipment operational expenses for all cut, color and extension services.
- Monitored and improved efficiency of processes, team performance, and customer service.
- Directed operations staff by providing guidance, training, and support in order to meet goals.
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality experiences for clientele.
Education
Bachelor of Science - Psychology
University of Houston
Houston05.2021
Skills
- Operations & Facility Management
- Order Fulfillment
- Cross-Functional Teamwork
- Inventory management
- Adaptable and Flexible
- Customer Relationship Management (CRM)
- Clinical Documentation
- Employee Supervision
- Report Preparation
- Demand forecasting
Timeline
Clinic/Intake Coordinator
Apara Autism Centers
06.2022 - Current
Operations Manager
Clique Salon
06.2017 - 08.2022
Bachelor of Science - Psychology
University of Houston
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