Emily Gonzalez
Brooklyn,NY
Summary
Adept at taking on routine and complex challenges with a resourceful and creative approach. Recognized as driven, dedicated and hardworking leader. Responsible and proficient in handling money, restocking merchandise and helping customers. History of keeping work areas clean, neat and professionally arranged. Good listening skills combined with attentive and detail-oriented nature. Friendly and reliable, offering unmatched customer service and workplace focus. Quick and accurate in cash and card transactions with excellent multi-tasking aptitude. Forward-thinking leader with expertise in setting goals, quality standards while leading quick and efficient attainment of objectives.
Overview
8
8
years of professional experience
Work History
Cashier
Marisol Fabian
Brooklyn, NY
11.2021 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with returns, refunds and resolving transaction issues.
- Answered questions about store policies and addressed customer concerns.
- Addressed customer needs and made product recommendations to increase sales.
- Handled cash with high accuracy and took care to check bills for fraud.
- Learned duties for various positions and provided backup at key times.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
- Helped customers navigate applications and in-store technology to deliver best-in-class experiences.
- Kept sales receipts and maintained accounting records.
- Received product shipments and organized in stockroom storage area.
- Prepared and served juices and blended drinks.
- Created quality beverages for customers following recipes and presentation standards.
- Took customer orders and accurately processed in system.
- Cut, diced and chopped fresh ingredients and toppings for smoothies.
- Kept counter and dining areas cleaned and sanitized.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
- Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Documented customer orders and conveyed special requests to kitchen staff.
- Prepared recipe ingredients by washing, peeling, cutting, and measuring.
Supervisor of Operations
David Shammah
Brooklyn, NY
07.2016 - 05.2021
- Established positive and effective communication among staff and organization leadership, reducing miscommunications.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Supervised and kept employees compliant with company policies and procedures.
- Developed systems and procedures to improve operational quality and team efficiency.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Directed initiatives to improve work environment.
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews
- Interceded between employees during arguments and diffused tense situations.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Monitored front areas
- Organized spaces, materials and catering support for meetings.
- Analyzed and identified equipment failure and initiated correction actions.
- Kept track of equipment, inventories, and system upgrades in order to prepare and present detailed reports to upper management.
- Paid close attention to guidelines, specifications, and detailed instructions to continuously adhere to strict operational and maintenance regulations.
- Created and maintained daily and weekly reports for upper management.
- Optimized supply levels to keep stock within ideal parameters for expected
- Optimizing work readiness and aligning supplies with specifications for each job.
- Contributed to development, implementation, and execution of maintenance programs.
- Organized ongoing maintenance schedules to boost system performance.
- Shrunk knowledge gaps with ongoing training and close employee mentoring for new and less experienced team members.
- Completed bi-weekly payroll for 8 employees.
- Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
- Supervised 8 employees and scheduled shifts.
Education
The City College of New York
New York, NYAssociate of Arts -
New York City College of Technology of The City University of New York
Brooklyn, NY06.2023
High School Diploma -
Fort Hamilton High School
Brooklyn, NY06.2018
Skills
- Credit and Cash Transactions
- Inventory Management
- Cooperative Attitude
- Checks Validation
- Complex Problem-Solving
- Customer Transactions
- Training and Development
- Customer Assistance
- Reports
- Time Management Skills
- Receipt and Refund Issuance
- Order Packaging
- Conflict Resolution
- Work Task Prioritization
- Stocking and Replenishing
- Accurate and Precise
- Safety Protocols
- Job Assignments
- Staff Management
- Deadline Management
- Employee Scheduling
- Adaptability and Flexibility
- Room Turnover
- Analytical and Critical thinking
- Sales Expertise
- Microsoft Office
- Cleaning and Sanitizing
- Cash Management
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Cashier
Marisol Fabian
11.2021 - Current
Supervisor of Operations
David Shammah
07.2016 - 05.2021
The City College of New York
Associate of Arts -
New York City College of Technology of The City University of New York
High School Diploma -
Fort Hamilton High School