Summary
Work History
Education
Skills
Languages
Timeline
Generic

Emily Gonzalez

Miami,FL

Summary

Friendly and bilingual high school graduate with hands-on experience in customer service at a travel agency. Skilled in assisting clients, answering inquiries, and providing helpful, accurate information in both English and Spanish. Completed a real estate course and proficient in using computers and common software such as Microsoft Office and booking systems. Strong communicator with a focus on problem-solving and delivering excellent customer experiences.

Grades

  • English Language A
  • English Literature A
  • Maths C
  • History B
  • Psychology B
  • Science C
  • Art B
  • Business B
  • Spanish B

Work History

Tourist Guide

7South
Seychelles, Victoria
07.2022 - 07.2022
  • Developed guest relationships to achieve high level of satisfaction.
  • Created tour programs with focus on providing positive guest experiences.
  • Displayed strong public speaking and communication skills to facilitate high quality guest tours.
  • Led guided tours and informational talks for large groups to showcase attractions and highlights.
  • Made successful hotspot recommendations to guests based on individual tastes and preferences.
  • Described tour points of interest to group members, responding to questions and inquiries.
  • Assisted in developing tour programming to enhance guest experience.
  • Planned itineraries in accordance with weather forecasts and length of each tour.
  • Greeted and registered visitors, issuing required identification badges or safety devices.
  • Distributed brochures and showed audiovisual presentations at tour sites.
  • Built detailed knowledge on locations and points of interest to thoroughly answer guest questions.
  • Answered questions, pointed out overlooked features and offered further details about special exhibits to educate visitors.

Education

IGCSE -

International School Seychelles
Seychelles
07.2023

Primary -

Tomas Martinez Tejeda
Cuba

Skills

  • Script Creation
  • Group Oversight
  • Special Events and Celebrations
  • Historical Research
  • Relationship Building
  • Client Inquiry and Response
  • Attraction Description
  • Speech Clarity
  • Cruise Ship Excursions
  • Sightseeing Tours
  • Presentation Skills
  • First Aid and CPR
  • Community Events and Activities
  • Boarding Procedures
  • Public Speaking
  • Public Relations
  • Team Meetings
  • Time Management
  • Transportation and Travel

Languages

Spanish
First Language
English
Proficient
C2

Timeline

Tourist Guide

7South
07.2022 - 07.2022

IGCSE -

International School Seychelles

Primary -

Tomas Martinez Tejeda
Emily Gonzalez
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