EMILY GONZALEZ
Fort Worth,TX
Summary
Resourceful General Merchandiser demonstrated adaptability to role demands while achieving high productivity. Managed inventory and visual merchandising, enhancing customer satisfaction through strategic merchandise placement and clear communication. Motivated student eager to apply educational background in a flexible part-time position, showcasing strong work ethic and effective time management.
Overview
2
2
years of post-secondary education
4
4
years of professional experience
Work History
Dillards
Woman shoes
Fort Worth, TX
09.2026 - Current
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Managed client relationships by providing exceptional customer service.
- Monitored customer service performance against established standards.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Completed day-to-day duties accurately and efficiently.
- Delivered technical assistance at the help desk.
- Maintained updated knowledge through continuing education and advanced training.
Macys
Macys Backstage
Fort Worth, Tx
04.2026 - 09.2026
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Zoned aisles to maintain clean Target salesfloor presentation and product availability.
- Replenished merchandise using handheld devices and store stocking procedures.
- Pulled items from backroom to support salesfloor replenishment and guest access.
- Performed routine responsibilities to maintain store efficiency.
- Completed day-to-day duties accurately and efficiently.
- Sorted returned items for restock, repair, or disposal.
- Verified shipping labels, receipts, and packing slips for accuracy.
- Processed damaged goods and coordinated with vendors for replacements or repairs.
General Merchandiser
Target
Fort Worth, Tx
10.2025 - 04.2026
- Assisted customers with product inquiries and provided recommendations.
- Assisted customers with product inquiries, enhancing their shopping experience through tailored recommendations.
- Monitored inventory levels, ensuring stock availability by promptly reporting shortages to management.
- Assisted customers in selecting toys based on age and interests.
- Monitored inventory levels and reported shortages to management.
- Operated cash register and processed customer transactions efficiently.
- Provided product information and demonstrations, helping customers make informed purchasing decisions.
Sales Associate
Five Below
Fort Worth, TX
07.2025 - 10.2025
- Resolved customer complaints to enhance satisfaction and loyalty.
- Upsold additional items based on customer interests and needs.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Assisted teammates with sales-processing tasks to meet daily sales goals.
- Supported teammates with sales processing to achieve daily sales targets.
- Executed daily recovery tasks to maintain clean and organized sales areas.
Crew Member
Wendys
Arlington, TX
04.2023 - 05.2025
- Assisted in register, fryer, and front counter operations to maintain smooth workflow.
- Performed cashier duties such as taking orders, collecting payments and providing change.
- Ensured food quality met company standards for presentation and temperature..
- Greeted customers upon arrival, provided menus and answered questions regarding menu items.
- Supported various roles, including register, fryer, and front counter operations.
- Welcomed customers, presented menus, and addressed inquiries about menu items.
- Maintained an organized work area to ensure efficient operations.
Education
Associate of Science -
Tarrant County College
Fort Worth, TX 03.2025 - 10.2026
High School Diploma -
World Languages Institute
Fort Worth, TXSkills
- Sales techniques
- Point of sale
- Cash handling
- Order processing
- Inventory management
- Customer engagement
- Strong Customer Service
- Problem resolution
- Customer relations
- Time Management
- Multitasking
- Teamwork
- Team collaboration
- Communication skills
- Effective communication
- Quick learner
- Numerical accuracy
- Problem-solving
References
Reference available upon request
Languages
Reference available upon request
Timeline
Dillards
Woman shoes
09.2026 - Current
Macys
Macys Backstage
04.2026 - 09.2026
General Merchandiser
Target
10.2025 - 04.2026
Sales Associate
Five Below
07.2025 - 10.2025
Associate of Science -
Tarrant County College
03.2025 - 10.2026
Crew Member
Wendys
04.2023 - 05.2025
High School Diploma -
World Languages Institute