Summary
Overview
Work History
Education
Skills
Languages
Certification
References
Timeline
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Emily Gonzalez-Mourin

MIAMI,FL

Summary

Motivated professional with a strong work ethic, adaptability, and exceptional interpersonal skills. Thrives in autonomous work environments and excels at swiftly mastering new skills. Eager to tackle fresh opportunities.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Pharmacy Customer Service Associate

Walgreen's Pharmacy
06.2022 - Current
  • Maintained customer privacy and protected company operations by keeping information private and confidential.
  • Explained benefits, features and recommendations to maximize client retention.
  • Maintained compliance with regulatory standards, ensuring safe handling of pharmaceuticals.
  • Tracked inventory levels of popular items to ensure availability for customers' orders.
  • Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
  • Assisted customers with returns, exchanges, refunds, and other transactions as needed.
  • Kept work area neat, clean, and well-stocked at all times.

Student Phlebotomist

Jackson Memorial Hospital
07.2023 - 08.2023
  • Adhered strictly to HIPAA regulations while handling confidential patient information.
  • Prepared specimens for shipment to reference laboratories as needed.
  • Ensured adherence to quality assurance standards when performing tests or procedures.
  • Reviewed test orders for accuracy prior to specimen collection.
  • Assessed patient needs prior to specimen collection and provided comfort measures during the process.

Internship Student

Florida Academic Dermatology Centers
01.2021 - 05.2022
  • Shadowed staff and learned advanced work.
  • Learned tenets of professional office behavior and thoughtful collaboration.
  • Helped staff members re-stock supplies and perform other administrative duties.
  • Conducted market research surveys and analyzed results.

Education

Bachelor of Arts - Biological Sciences, Natural & Applied Sciences-SM

Florida International University
Miami, FL
12-2025

Associate of Science - Biology

University of South Florida
Tampa, FL

Vocational - Phlebotomy

Miami Dade College
Miami, FL
08-2023

High School Diploma -

Miami Palmetto Senior High School
Miami, FL
05-2022

Skills

  • Proficient in MS Office applications
  • Problem Resolution
  • Customer Support
  • Sales-driven marketing initiatives
  • Patient assistance
  • Experience with HIPAA standards
  • Team collaboration

Languages

English
Native/ Bilingual
Spanish
Native/ Bilingual

Certification

  • NHA Phlebotomist
  • Basic Life Support

References

References available upon request.

Timeline

Student Phlebotomist

Jackson Memorial Hospital
07.2023 - 08.2023

Pharmacy Customer Service Associate

Walgreen's Pharmacy
06.2022 - Current

Internship Student

Florida Academic Dermatology Centers
01.2021 - 05.2022

Vocational - Phlebotomy

Miami Dade College

Bachelor of Arts - Biological Sciences, Natural & Applied Sciences-SM

Florida International University

Associate of Science - Biology

University of South Florida

High School Diploma -

Miami Palmetto Senior High School

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