Emily Gorbett
Camdenton,MO
Summary
Motivated administrative officer offers demonstrated success tackling various office tasks. Delivers proactive support on key administrative matters to promote productivity across departments. Recognized for organization and time management skills.
Overview
11
11
years of professional experience
Work History
Administrative Officer
Sunrise Beach Fire Protection District
10.2019 - Current
- Handle sensitive information with discretion, maintaining confidentiality of district documents and personnel records.
- Provide exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Approved timecards and process payroll
- Review and approve building permits and schedule dock inspections.
- Spearheaded community outreach events, such as open houses and fire station tours, to foster positive relationships with local residents and organizations.
Reservations Specialist
ManageMe Properties
04.2018 - 09.2019
- Provided exceptional customer service throughout the entire booking process, leading to positive reviews and referrals.
- Ensured accurate client information was entered into the reservation system quickly and error-free, reducing data-entry mistakes.
- Supported marketing efforts by promoting special offers or packages during the booking process.
- Helped customers make accommodations to fit needs by suggesting different amenities and packages for individual circumstances.
Lead Receptionist
BJ Grand Salon And Spa
04.2013 - 03.2018
- Trained new receptionists on company policies, software systems, and best practices for exceptional client service delivery.
- Effectively managed multiple phone lines including transferring calls appropriately or taking detailed messages when needed.
- Provided exceptional customer service through effective communication skills via telephone, email correspondence or face-to-face interactions with clients.
- Managed inventory of spa supplies, placing orders as necessary to maintain optimal stock levels while minimizing costs.
Education
Liberal Arts
Lincoln Land Community College
Springfield, ILHigh School Diploma -
Glenwood High School
Chatham, IL05.2013
Skills
- Office Management
- Human Resources Support
- Payroll and budgeting
- Customer Service
- Microsoft Suite
- Google Suite
Timeline
Administrative Officer
Sunrise Beach Fire Protection District
10.2019 - Current
Reservations Specialist
ManageMe Properties
04.2018 - 09.2019
Lead Receptionist
BJ Grand Salon And Spa
04.2013 - 03.2018
Liberal Arts
Lincoln Land Community College
High School Diploma -
Glenwood High School
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