EMILY GORE
Summary
Retail management professional with proven track record in leading store operations and driving sales growth. Strong focus on team collaboration and achieving results, ensuring reliability and adaptability to changing needs. Expertise in inventory management, customer service, and staff training, coupled with excellent problem-solving and communication skills. Enthusiastic about creating positive shopping experience and optimizing store performance.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Food and Nutrition Supervisor
New York Presbyterian Columbia Medical Center
01.2023 - Current
- Maintained a safe working environment by enforcing strict adherence to workplace safety guidelines.
- Maintained food at proper operating temperatures, trained team in food safety and documented required temperatures.
- Managed food inventory efficiently, reducing waste and maintaining optimal stock levels.
- Optimized food production processes, streamlining operations while maintaining quality standards.
- Created staff schedules, made assignment sheets and ensured execution.
- Evaluated employee performance regularly, providing constructive feedback for ongoing improvement efforts.
- Increased overall efficiency through effective scheduling and allocation of tasks among employees.
- Led team to achieve efficient workflow and maintain high standards of cleanliness and customer service.
- Handled customer complaints professionally, resolving issues promptly to ensure continued satisfaction.
Store Manager
Starbucks Coffee Company
09.2014 - 01.2022
- Perform monthly financial statement reviews on business summary reports and dashboard recaps to present to peers and district manager
- Analyze data to increase store performance week over week
- Recruited, interviewed, hired and trained team of up to 30 employees
- Individualized training plan to continuously coach and evaluate employee performance to drive efficiency
- Spearheaded team to achieve goals and continuous growth week over week to elevate business tier from $28000 to $58000 in the course of seven years
- Boosted employee moral by celebrating and recognizing employees achievements, performance and milestones
Shift Supervisor
Starbucks Coffee Company
04.2010 - 08.2014
- Delegated and direct task to team and consistently coach them to meet store goals and expectations
- Consistently coach team to meet store goals and expectations
- Follow cash management and register policies
- Assist with new hire training for consistent learning and improvement
- Created warm and friendly environment for employees and customers
- Adhering to company policy to keep employees and customers safe while maintaining Food quality standard as per NYC DOH guidelines
- Ensure employees on the floor were making quality standard beverages for customer satisfaction
Education
Associate of Science - Business
CUNY LaGuardia
Queens, NYBachelor of Arts - Project Management
Arizona State University
02-2026
Skills
- Time management
- Revenue growth
- Training and development
- Team building and leadership
- Cost control and budgeting
- Staff management
- Scheduling staff
- Waste reduction
- Customer satisfaction measurement
- Multitasking and organization
- Training and mentoring
Certification
NYC Qualifying Certificate in Food Protection
ServSafe Certification
Timeline
Food and Nutrition Supervisor
New York Presbyterian Columbia Medical Center
01.2023 - Current
Store Manager
Starbucks Coffee Company
09.2014 - 01.2022
Shift Supervisor
Starbucks Coffee Company
04.2010 - 08.2014
NYC Qualifying Certificate in Food Protection
ServSafe Certification
Associate of Science - Business
CUNY LaGuardia
Bachelor of Arts - Project Management
Arizona State University
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