Emily Gottlieb
Branchburg
Summary
Accomplished FOH Trainer at Smashburger, I excel in hospitality service expertise and team collaboration, significantly enhancing guest satisfaction. My tenure at Ruth’s Chris Steakhouse honed my exceptional customer service and shift management skills, achieving a culture of continuous learning and relationship management without compromising service quality.
Overview
6
6
years of professional experience
Work History
FOH Trainer
Smashburger
09.2019 - 03.2020
- Increased guest satisfaction scores with consistent delivery of high-quality service standards during training sessions.
- Maintained trainee evaluations based on performance standards as prescribed by job descriptions.
- Created a culture of continuous learning by encouraging staff to pursue additional education opportunities relevant to their positions within the company.
- Mentored new employees, providing guidance and support throughout their initial weeks at the company.
Server
Stonehouse at Stirling Ridge
05.2024 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Servers Assistant
Ruth’s Chris Steakhouse
06.2020 - 05.2024
- Greeted customers warmly to provide exceptional customer service.
- Bussed tables between courses and load and unloaded trays to expedite tasks.
- Delivered customer orders promptly and with attention to accuracy and satisfaction.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Refilled drinks and condiments and restocked serving areas to minimize delays.
- Maintained clean, safe and organized work environment to safeguard servers and patrons.
- Communicated customer needs clearly to kitchen staff for fast, accurate orders.
- Collaborated with other staff members to maintain high-level customer satisfaction.
Hostess
Ruth’s Chris Steakhouse
06.2020 - 05.2024
- Answered customer questions about hours, seating, and menu information.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Assisted in training new host staff, sharing best practices for maintaining a professional demeanor and efficient work habits.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Proactively assisted servers during busy times, helping to expedite food delivery and maintain high levels of guest satisfaction throughout their meal.
- Reduced wait times for guests by effectively coordinating with other team members during peak hours.
- Answered phone calls to take orders, give information and document reservations.
- Completed daily side work and opening and closing duties without fail.
Shift Leader
Quick Chek Stores
01.2020 - 06.2020
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
Home Health Aide
Synergy Home Care, Home Health Care
05.2019 - 01.2020
- Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Assisted clients with daily living activities, enhancing their independence and quality of life.
- Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
- Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
Education
Associates Degree - Criminal Justice
Raritan Valley Community College
Somerville, NJHigh School Diploma -
North Hunterdon High School
Annandale06.2019
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Professional appearance
- Hospitality service expertise
- Memory retention
- Customer service
- Cleanliness standards
- Safe food handling
- Menu memorization
- Food running
- High volume dining
- Service prioritization
- Team collaboration
- Sales expertise
- Relationship management
- Shift management
Timeline
Server
Stonehouse at Stirling Ridge
05.2024 - Current
Servers Assistant
Ruth’s Chris Steakhouse
06.2020 - 05.2024
Hostess
Ruth’s Chris Steakhouse
06.2020 - 05.2024
Shift Leader
Quick Chek Stores
01.2020 - 06.2020
FOH Trainer
Smashburger
09.2019 - 03.2020
Home Health Aide
Synergy Home Care, Home Health Care
05.2019 - 01.2020
Associates Degree - Criminal Justice
Raritan Valley Community College
High School Diploma -
North Hunterdon High School
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