Emily Gould
Glens Falls,New York
Overview
9
9
years of professional experience
1
1
Certification
Work History
Insurance Agent
Kinney Insurance Agency
03.2023 - Current
- Demonstrated excellent communication skills when discussing insurance policies with customers to ensure they were fully informed of their coverage options.
- Used company software to analyze customer coverage needs, write quotes, and issue policies.
- Built and maintained relationships with clients to support satisfaction.
- Interpreted insurance policies and explained coverage to clients.
- Utilized organizational skills to maintain accurate records of all policy changes and client information.
Bookseller (Temporary Position)
Barnes And Noble College Bookstore
01.2023 - 03.2023
- Organized store merchandise racks and displays by college course.
- Recovered sales floor by picking up items, shelving books and product and straightening bookshelves and tables.
- Answered product questions with up-to-date knowledge of course requirements.
K-2 Special Education Teacher
Argyle Central School
09.2022 - 01.2023
- Created and managed IEPs to define student learning objectives and educational strategies, in addition to applying instructional knowledge and methods to support goals.
- Cultivated connections and strong student rapport to foster classroom engagement, in addition to recording student progress to inform parents and school administration.
- Taught students across multiple classifications and degrees of special needs.
- Modified general education curriculum for special-needs students using various instructional techniques and technologies.
Children's Librarian
Rockwell Falls Public Library
05.2022 - 08.2022
- Designed and refreshed children's educational displays, featured books and interactive games.
- Assisted patrons with locating information using both print and electronic resources.
- Created an inviting atmosphere in the library to encourage children to explore literature.
- Created posters and social media content about upcoming events at the library.
- Led Story Hour once a week.
Store Associate
Loon Lake Market And Deli
06.2015 - 08.2021
- Greeted customers, helped locate merchandise and suggested suitable options.
- Balanced and organized cash register by handling cash, counting change and storing coupons.
- Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
- Prepared soft-serve ice cream, deli sandwiches, soups, and salads for customers daily.
Education
Master of Science - Early Childhood Special Education
SUNY College At Plattsburgh
Plattsburgh, NY05.2022
Skills
- AMS360 (Agency Management System)
- Google Workspace, Microsoft Excel, Microsoft Word, Zoom, Canva
- Strong Communication and Interpersonal Skills
- Positive Customer Engagement
- Detail-Orientated
- Data Entry
- Time Management
Certification
- NYS Property and Casualty Insurance License
- NYS Department of Education: Students With Disabilities (Grades 1-6), Teaching Certificate
- NYS Department of Education: Childhood Education (Grades 1-6), Teaching Certificate
Timeline
Insurance Agent
Kinney Insurance Agency
03.2023 - Current
Bookseller (Temporary Position)
Barnes And Noble College Bookstore
01.2023 - 03.2023
K-2 Special Education Teacher
Argyle Central School
09.2022 - 01.2023
Children's Librarian
Rockwell Falls Public Library
05.2022 - 08.2022
Store Associate
Loon Lake Market And Deli
06.2015 - 08.2021
Master of Science - Early Childhood Special Education
SUNY College At Plattsburgh
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