Emily Gravell
Townsend,MA
Summary
Accomplished Day Lead Custodian at North Middlesex Regional School District, adept in facility maintenance and team supervision. Streamlined operations by enhancing cleaning efficiency and safety protocols, significantly improving facility standards. Skilled in inventory management and communication, fostering a positive work environment and achieving high customer satisfaction.
A dedicated custodial professional prepared for leadership responsibilities in maintaining facility cleanliness and safety. Proven expertise in managing and training custodial staff, ensuring compliance with sanitation standards, and addressing maintenance issues promptly. Known for fostering team collaboration and adapting to changing needs to achieve high-quality results.
Overview
20
20
years of professional experience
Work History
Day Lead Custodian
North Middlesex Regional School District
08.2014 - 12.2024
- Maintained cleanliness of facilities to ensure a hygienic environment for all users.
- Supervised custodial staff to achieve efficient and effective cleaning operations.
- Improved operational efficiency by streamlining cleaning procedures and schedules.
- Organized supply inventory for timely restocking and minimal disruption.
- Implemented safety protocols to ensure a secure workplace for all custodial staff.
- Trained new employees on cleaning techniques and equipment usage for consistent quality standards.
- Enhanced facility appearance with regular maintenance and detailed cleaning tasks.
- Monitored and reported maintenance issues to prevent disruption and damage.
- Coordinated with management to prioritize cleaning tasks according to facility needs.
- Collaborated with team members to complete tasks efficiently and maintain high standards.
- Conducted inspections to ensure tasks were completed to satisfaction.
- Responded to urgent cleaning requests to maintain facility standards.
- Managed waste disposal processes to comply with environmental regulations.
- Maintained records of cleaning activities for accountability and transparency.
- Monitored employees to enforce proper use of personal protective equipment, supplies and equipment.
- Boosted overall facility appearance by maintaining high standards for cleanliness in all areas, including restrooms, offices, and common spaces.
- Collaborated with administrators on facility projects such as renovations or large-scale cleaning operations to ensure successful outcomes.
- Facilitated effective communication among custodial team members through regular meetings focused on progress updates, challenges faced, and upcoming priorities.
- Vacuumed and shampooed carpets, upholstery and other fabrics.
- Maintained floor cleaning and waxing equipment.
- Used hand trucks or manually lifted supplies, equipment and heavy furniture.
- Helped outside crew complete grounds maintenance tasks such as mowing grass, trimming bushes and removing debris.
- Assisted with special facility events by preparing rooms, installing decorations, and transporting supplies.
- Used power scrubbing and waxing machines to scrub and polish floors.
- Supervised supplies in inventory and submitted reorder requests.
- Followed safety standards and established SOPs when handling, mixing and storing hazardous chemicals.
- Cleaned walls and ceilings with special reach tools following regular schedule.
Assistant Manager
Sephora Inside JCPenney
03.2012 - 06.2014
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Generated repeat business through exceptional customer service.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
- Monitored sales trends to adjust pricing strategies for optimal profitability.
- Facilitated team-building activities, enhancing team cohesion and morale.
- Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
- Engaged with customers to gather feedback, using insights to improve service and product offerings.
- Improved customer satisfaction by resolving complaints and inquiries promptly.
McDonald’s Shift Manager
McDonald’s
07.2004 - 04.2010
- Supervised team operations to ensure smooth workflow and adherence to company policies.
- Improved team efficiency by addressing challenges and implementing practical solutions.
- Coordinated staff schedules to maintain optimal coverage during peak business hours.
- Increased customer satisfaction, handling escalated issues with professionalism and promptness.
Education
High School Diploma - High School
Murdock Middle High School
Winchendon, Ma06.2006
Skills
- Facility maintenance
- Cleaning procedures
- Team supervision
- Inventory management
- Safety protocols
- Equipment operation
- Time management
- Task delegation
- Supply ordering
- Communication skills
- Emergency response
- Customer interaction
Timeline
Day Lead Custodian
North Middlesex Regional School District
08.2014 - 12.2024
Assistant Manager
Sephora Inside JCPenney
03.2012 - 06.2014
McDonald’s Shift Manager
McDonald’s
07.2004 - 04.2010
High School Diploma - High School
Murdock Middle High School
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